Medical Office Assistant - Children's Care

Lifepoint Health • Rutherfordton, NC

3d • Onsite

About The Position

Rutherford Regional Health System, part of Lifepoint Health, is seeking a Medical Office Assistant for Rutherford Children’s Care. This role is vital in supporting children's health and development through comprehensive and compassionate pediatric care. The team partners with families to address individual healthcare needs with personalized care and evidence-based treatment, offering services from routine check-ups to managing ongoing health concerns.

Requirements

• High school diploma or equivalent.
• Critical thinking skills.
• Decisive judgment.
• Ability to work with minimal supervision.
• Ability to work in a stressful environment and take appropriate action.

Nice To Haves

• Medical front office experience.
• Knowledge of medical terminology.

Responsibilities

• Greets visitors and communicates with patients and providers.
• Coordinates workflow and compiles records of office activities.
• Completes all aspects of check-in/check-out process.
• Enters and updates patient demographics and insurance information.
• Collects copay/coinsurance balances and outstanding patient balances.
• Completes pre-appointment checklists and prepares accordingly.
• Places, answers, and directs phone calls and distributes messages, including answering service messages.
• Keeps office area neat and tidy.
• Monitors and maintains a log of needed office supplies.
• Handles information requests, reviews files and records, answers inquiries, and responds to incoming work requests.
• Monitors and addresses all front office task buckets in a timely manner.
• Schedules referrals for patients to be seen by other physicians/specialists as ordered.
• Sends all necessary records and notifies patients as needed.
• Completes other tasks, within scope of position, as delegated by practice leads, supervisors, managers, and Market director.

Benefits

• Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, hospital indemnity insurance.
• Short- and long-term disability.
• Paid family leave.
• Paid time off.
• Higher education and certification tuition assistance.
• Loan assistance.
• 401(k) retirement package and company match.
• Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Ongoing learning and career advancement opportunities.
• Free travel and entertainment discount program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED