Medical Assistant 3 PC Hayes 2

UCSF•San Francisco, CA

18h•$37 - $46

About The Position

Under the supervision of the Practice Manager and guided by Ambulatory Services policies and procedures, the Hospital Assistant III supports patient care in the practice by performing assigned care procedures. The role also covers front- and back-office work, including scheduling, preregistration, insurance verification, referrals and authorizations, and coordination of medical and financial information. The assistant works as part of a team, maintains a professional, caring, and courteous demeanor, supports efficient patient flow, and provides support to multiple physicians. The position also serves as a liaison with referring physicians’ offices and outside providers and handles insurance authorizations, pharmacy refills, complicated treatment authorizations, and hospital admission arrangements. The assistant monitors patient flow, obtains and documents vital signs and other patient information, helps prepare patients and equipment for examinations and procedures, carries out orders, and supports follow-up and discharge. Other clinical duties include collecting specimens, performing basic point-of-care testing and EKGs, supporting quality assurance and quality control, and administering injectable vaccines after completing UCSF-required training and verification. The role also performs assigned in-basket tasks, assists with procedures, chaperones providers, maintains exam rooms and equipment, and complies with applicable safety, infection-control, administrative, clinical, and regulatory requirements.

Requirements

Certification from an approved Medical Assistant program, or an equivalent combination of training and experience.
Knowledge and abilities essential to performing the duties of the position.
Current American Heart Association CPR certification.
At least one year of recent experience working in a busy healthcare environment.
Familiarity with insurance verification and authorizations.
Ability to sit at a computer terminal for extended periods and keyboard without restrictions.
Strong computer and basic keyboarding skills, including the ability to work effectively in Word and Excel.
Ability to prioritize and work efficiently with multiple forms of patient and provider communication, including email, fax, and telephone systems.
Excellent organizational and problem-solving skills.
Excellent verbal and interpersonal skills.
Strong writing skills, including the ability to compose basic office communications.
Ability to deal sensitively and effectively with patients.
Ability to communicate effectively and efficiently with team physicians and referring physicians.
CPT-1 certification is required for Primary Care departments. Applicants without CPT-1 certification will be hired as Hospital Assistant II and reclassified to Hospital Assistant III after receiving CPT-1 certification from the State of California.

Responsibilities

Monitor patient flow in and out of the clinic; obtain and document vital signs, height, weight, pain screening, and chief complaints, and room patients as needed.
Use ApeX to document within the Medical Assistant scope of practice.
Assist nurses and providers with examination and equipment preparation, including for procedures such as biopsy and PAP exams.
Update the HCM banner, carry out orders, provide after-visit summaries, schedule follow-ups, and discharge patients.
Collect specimens and perform directed point-of-care testing, including QA/QC and EKGs; use ambulatory non-provider protocols to order and sign POCTs.
Administer injectable vaccines after successfully completing required UCSF medication-administration testing, training, modules, and observations, and verifying the medication and dose with the provider immediately before administration.
Follow Ambulatory Services and Medical Center policies and procedures for infection control, safety, administrative and clinical practice, and comply with TJC/Title 22 requirements.
Transport patients as directed and ensure their safety.
Document interpreter use and coordinate in-person, video, or telephone interpretation for medical appointments.
Maintain mandatory logs, such as temperature, disaster cabinet, and crash cart logs.
Perform clinical activities accurately and promptly, and assist with specialty procedures as directed by the manager or director.
Perform assigned in-basket functions related to patient messages, laboratory work, authorizations, and other tasks.
Chaperone providers as needed; notify providers of delays and service issues; communicate delays to the front office; assist patients with concerns using conflict-management skills; and share relevant information with the care team.
Complete referrals as ordered, obtain insurer authorizations for medications, and assist physician staff with patient communications.
Maintain clean, well-stocked examination rooms and maintain laboratory equipment and supplies as directed.
Perform other relevant duties as needed or assigned.