Medical Assistant 3 Hayes PC

UCSF•San Francisco, CA

18h•$37 - $46

About The Position

Under the supervision of the Practice Manager and guided by Ambulatory Services policies and procedures, the Medical Assistant 3 supports patient care in a medical practice by performing assigned clinical procedures and assisting with front- and back-office operations. The role contributes to efficient patient flow, supports multiple physicians, and works collaboratively with staff while maintaining a professional, caring, and courteous demeanor. The position also serves as a liaison with referring physicians’ offices and outside providers. Administrative responsibilities include scheduling, pre-registering, verifying insurance, obtaining referrals and authorizations, coordinating medical and financial information, handling insurance authorizations and pharmacy refills, and arranging complicated treatment authorizations and hospital admissions. Clinical responsibilities include rooming patients, collecting vital signs and specimens, performing directed point-of-care testing, assisting with examinations and procedures, documenting care, and supporting patient communication and follow-up. Vaccine administration may be performed after successful completion of the required UCSF training and competency steps.

Requirements

Certification from an approved Medical Assistant program, or an equivalent combination of training and experience.
Knowledge and abilities essential to successfully perform the assigned duties.
Current American Heart Association CPR certification.
At least 1 year of recent experience working in a busy health care environment.
Familiarity with insurance verification and authorizations.
Ability to sit at a computer terminal for extended periods and perform keyboarding without restrictions.
Strong computer skills, including basic keyboarding and the ability to work effectively in Word and Excel.
Ability to prioritize and work efficiently with multiple forms of patient and provider communication, including email, fax, and phone systems.
Excellent organizational and problem-solving skills.
Excellent verbal and interpersonal skills.
Strong writing skills, including the ability to compose basic office communications.
Ability to deal sensitively and effectively with patients.
Ability to communicate effectively and efficiently with team physicians and referring physicians.
CPT-1 certification is required for Primary Care departments. Applicants without CPT-1 certification will be hired as Hospital Assistant II and reclassified to Hospital Assistant 3 after receiving CPT-1 certification from the State of California.

Responsibilities

Monitor patient flow in and out of the clinic; obtain vital signs, height, weight, pain screening, and chief-complaint documentation, and room patients as needed.
Use ApeX to document within the Medical Assistant scope of practice.
Assist nurses and providers with examination preparation and equipment, including biopsy and PAP procedures.
Update the HCM banner; carry out orders; provide after-visit summaries; schedule follow-up appointments; and discharge patients.
Obtain specimens and perform directed point-of-care testing, including quality assurance/quality control and EKGs; use ambulatory non-provider protocols to order and sign point-of-care tests.
Administer injectable vaccines after completing UCSF-specific testing, training, modules, and observations, and verify the medication and dose with the provider immediately before administration.
Follow Ambulatory Services and Medical Center policies and procedures for infection control, safety, administration, and clinical practice, including activities mandated by TJC and Title 22.
Transport patients as directed and ensure their safety.
Document interpreter use as appropriate and coordinate interpreter participation in appointments in person, by video, or by phone.
Participate in maintaining required logs, such as temperature, disaster cabinet, and crash cart logs.
Perform clinical activities accurately and promptly; assist with department-specific procedures as needed and as directed by the manager or director.
Perform assigned in-basket tasks related to patient messages, laboratory results, authorizations, and other responsibilities.
Act as a chaperone when needed; notify providers of patient delays and service issues; communicate provider delays to the front-office team; and help address patient issues and complaints using conflict-management skills.
Share relevant information and observations with other members of the health team and help facilitate provider punctuality.
Complete referrals as ordered, obtain insurer authorizations for medications, and assist physician staff with preparing and sending patient communications.
Maintain clean, well-stocked examination rooms and maintain laboratory equipment and supply standards as directed.
Assist with front- and back-office responsibilities, including scheduling, pre-registration, insurance verification, referrals, authorizations, and coordination of medical and financial information.
Communicate with referring physicians’ offices and serve as a liaison for outside providers.
Handle pharmacy refills, complicated treatment authorizations, and hospital admission arrangements.
Perform other duties as assigned.