Medical Administrative Assistant (9-Month Position)

James Madison University • Harrisonburg, VA

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About The Position

James Madison University’s University Health Center (UHC) is seeking a Medical Administrative Assistant for a nine-month position. This front-desk role supports students visiting or contacting UHC by helping with appointment check-in and check-out, responding to questions, directing calls, and assisting with appointment scheduling and referral requests. The UHC provides health care services and health education to JMU students, including medical clinics, a pharmacy, and a medical laboratory. It handles more than 30,000 patient encounters annually and practices evidence-based medicine in a confidential, inclusive environment.

The position also supports health-record administration and financial operations, including entering student health information and processing card payments in accordance with university policies. Employment is contingent upon successful completion of a criminal background check. New hires must complete an I-9 and provide documentation of identity and work eligibility; JMU uses E-Verify.

Requirements

• Customer-service orientation.
• Ability to interact effectively and supportively with people of all backgrounds.
• Ability to maintain confidentiality at all times.
• Experience handling and completing financial transactions accurately and efficiently.
• Ability to work well under pressure and adapt to change.
• General computer knowledge and experience with Microsoft Office.
• Outstanding verbal and written communication skills.
• Ability to work collaboratively as part of a team.
• Ability to multitask.

Nice To Haves

• Medical office receptionist experience.
• Electronic Health Record (EHR) experience.

Responsibilities

• Provide customer service to students arriving at the University Health Center for appointments.
• Confirm students are in the correct location and assist with the check-in process.
• Assist with daily financial reporting when the Medical Office Coordinator is out of the office.
• Help the Health Information Coordinator enter information into student health records, including immunization information and insurance cards.
• Provide customer service to students calling the University Health Center for appointments or assistance.
• Answer questions as appropriate, schedule appointments when necessary, and route calls to the appropriate employee.
• Process financial transactions to close out student appointments.
• Follow JMU Investment and Card Services policies and procedures when maintaining and processing card payments.
• Assist students with referral appointment requests when necessary.

Benefits

• Paid vacation leave.
• Paid sick leave.
• Parental leave.
• Community service leave.
• 19 paid holidays annually.
• Health insurance options.
• Retirement benefits through the Virginia Retirement System.
• Wellness and work-life integration resources through the Balanced Dukes program.
• Tuition waiver for undergraduate and graduate courses taken at JMU.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed