Medical Administrative Assistant (9-Month Position)
About The Position
James Madison University’s University Health Center is seeking a Medical Administrative Assistant for a front desk role. The Health Center provides medical clinics, a pharmacy, a medical laboratory, and other health care services and education programs to JMU students, serving more than 30,000 patient encounters annually. It practices evidence-based medicine in a confidential, inclusive environment. The assistant supports students attending appointments and those contacting the Health Center by phone. The role also assists with patient health records, financial reporting, appointment scheduling, and payment processing. Employment is contingent upon successfully completing a criminal background check. New hires must complete an I-9 and provide documentation of identity and work authorization; JMU uses E-Verify.
Requirements
- Customer-service orientation.
- Ability to interact effectively and supportively with people of all backgrounds.
- Ability to maintain confidentiality at all times.
- Experience handling and completing financial transactions accurately and efficiently.
- Ability to work well under pressure and adapt to change.
- General computer knowledge and Microsoft Office experience.
- Outstanding verbal and written communication skills.
- Ability to work collaboratively as part of a team.
- Ability to multitask.
Nice To Haves
- Medical office receptionist experience.
- Electronic Health Record (EHR) experience.
Responsibilities
- Provide exceptional customer service to students arriving at the Health Center for appointments.
- Ensure students are in the correct location for their appointments and assist with check-in.
- Assist with daily financial reporting when the Medical Office Coordinator is out of the office.
- Assist the Health Information Coordinator with entering information into student health records, including immunization information and insurance cards.
- Provide customer service to students calling the Health Center for appointments or assistance.
- Answer questions as appropriate, schedule student appointments when necessary, and route calls to the appropriate employee.
- Complete financial transactions to close out student appointments.
- Follow JMU Investment and Card Services policies and procedures when maintaining and processing card payments.
- Assist students with referral appointment requests when necessary.
Benefits
- Paid vacation leave
- Paid sick leave
- Paid parental leave
- Community service leave
- 19 paid holidays annually
- Health insurance options
- Retirement benefits through the Virginia Retirement System
- Balanced Dukes employee wellness and work-life integration resources
- Tuition waiver for undergraduate and graduate courses taken at JMU
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
