Administrative Assistant/Front Desk (Medical Office)

Flourish Research•Plymouth Meeting, PA

2d•Onsite

About The Position

The Medical Administrative Assistant is an essential member of our team. They ensure smooth administrative operations while providing an impeccable patient experience in every interaction. Our receptionist is responsible for creating a welcoming, positive, and supportive environment for patients. They are the gatekeepers, setting the example of what patients can expect during their care journey at Flourish Research!

Requirements

Minimum education requirement of a High School Diploma
High level of integrity and accountability
Ability to maintain a professional and positive attitude
Excellent interpersonal, customer service, quality, and communication skills (written and oral)
Takes initiative, is a team player, and can adapt well to a changing environment
Strong decision-making skills and attention to detail

Nice To Haves

Medical office administrative experience is preferred
Medical assisting experience is a plus

Responsibilities

Support Director and members of the research team by working on various projects as requested and assigned
Attend the front desk for check in, communications, and other tasks
Answer phones and clinic appointment management, requiring interaction with both internal staff, patients and vendors
Prepare patients charts
Ensure exam rooms are ready and stocked throughout the day
Request and manage medical records requests
Place appointment reminders telephone calls
Assist in event planning
Prioritize and manage multiple projects simultaneously, and follow through on issues in a timely manner
Periodic pickup and delivery
Site supplies, shopping/procurement
Sorting and delivering mail
Manage invoices and receipts as well as patients’ reimbursement
Schedule maintenance as needed
Other clerical duties as assigned