Administrative Assistant / Front Desk

IntelliPro Group Inc.•New York, NY

3d•Onsite

About The Position

We are seeking a highly organized and customer-focused Administrative Assistant III to support salon testing operations. This role plays a critical part in managing booking schedules, coordinating with internal teams, and ensuring a seamless experience for models and clients participating in product testing and evaluations. The ideal candidate will bring strong administrative skills, attention to detail, and a professional, service-oriented approach.

Requirements

2+ years of experience in administrative, front office, or reception roles
Strong calendar management and booking system experience
Excellent communication and interpersonal skills
Ability to multitask and adapt in a fast-paced environment
High School Diploma or equivalent required

Nice To Haves

Prior experience in a salon, spa, beauty, or customer-service environment preferred
Some college or administrative/business training preferred

Responsibilities

Manage and maintain the master booking schedule for all hair salon testing appointments
Coordinate with internal teams (R&D, product development, education) to align on testing needs and model requirements
Schedule and confirm appointments via phone, email, and booking systems
Handle cancellations, rescheduling, and last-minute changes efficiently
Optimize salon chair usage and stylist availability
Serve as the primary point of contact for models/clients throughout the process
Provide clear information on testing procedures, requirements, and expectations
Address inquiries and concerns in a timely and professional manner
Ensure a welcoming and positive experience for all models/clients entering the facility