Sr. Medical Admin Secretary, Cardiovascular Medicine, 40 Hours, Days

UMass Memorial Health•Worcester, MA

8h•$20 - $29•Onsite

About The Position

Performs secretarial and administrative support services for assigned physicians, faculty, or medical service line chiefs. The role requires knowledge of medical office procedures and UMass Memorial Health business and academic administrative practices, and involves interactions with faculty, medical staff, patients, and administrative staff that require tact and diplomacy. The secretary may coordinate medical office activities and assigned staff, including training and scheduling, recommending process improvements, implementing procedures, and monitoring performance. The position supports cardiovascular medicine operations through patient scheduling, registration, intake, communication, documentation, billing, and general office administration. Work is performed indoors in a normal office environment and is considered sedentary. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., for 40 hours per week.

Requirements

High school diploma or equivalent.
The posting lists 6–12 months of additional specialized medical secretarial or medical office training as required; it also lists a high school diploma or equivalent as required in the later qualifications section.
The posting lists 2–3 years of medical secretarial or administrative support experience as required.
Proficiency in Microsoft Office Suite.
Strong organizational, communication, and customer service skills.
Ability to maintain confidentiality of patient and organizational information.
Demonstrated ability to manage multiple priorities in a fast-paced environment.
Unless certification, licensure, or registration is required, an equivalent combination of education and experience that provides proficiency in the listed responsibilities may be substituted.

Nice To Haves

Completion of a medical secretary, medical assistant, or related vocational training program.
One year of experience in a medical office or healthcare setting.
Proficiency in electronic health record (EHR) systems.
Familiarity with medical terminology, insurance authorization processes, and clinical workflows.

Responsibilities

Coordinate medical office activities and staff as assigned, including training and scheduling employees, recommending process improvements, implementing procedures, and monitoring employee performance.
Schedule and coordinate inpatient and outpatient visits, procedures, and diagnostic testing with patients, caregivers, and ancillary services.
Register patients, verify insurance coverage and eligibility, obtain referrals or authorizations, and assist with new patient intake by collecting demographic and insurance information.
Identify urgent patient-care needs and escalate them to providers or clinical staff.
Answer and screen phone calls, respond to routine inquiries, route messages, greet patients and visitors, and provide information about procedures and policies.
Act as a liaison between patients, families, and caregivers; escort patients to examination rooms and chaperone examinations as required.
Transcribe medical reports from dictation and produce correspondence, reports, memos, and other documents.
Proofread and edit manuscripts, grant applications, academic and professional papers, and other materials for grammar, spelling, format, and style.
Compose or prepare standard letters and forms for physicians’ responses to routine inquiries and procedures.
Prepare, update, and maintain patient charts, records, confidential files, and other documentation in accordance with organizational standards and HIPAA regulations; coordinate record retrieval as needed.
Attend meetings as a recording secretary and distribute agendas and minutes.
May coordinate divisional residency, fellowship, clerkship, or graduate or undergraduate education programs.
Collect patient copayments, process payments, maintain daily deposit records, and perform on-site charge entry for billing submission.
Prepare and process routine administrative paperwork, including expense and purchase requisitions and time sheets.
Monitor office supply inventory and ensure basic maintenance of office equipment.