Sr. Medical Admin Secretary, Family Medicine Shrewsbury Street, 40 Hours, Days
About The Position
The Sr. Medical Admin Secretary provides advanced administrative and clerical support to physicians, advanced practice providers, and clinical staff. The role supports patient scheduling, registration, communication, documentation, billing, and office operations while maintaining professionalism, confidentiality, and strong customer service. The position may also coordinate office operations and staff activities, train and mentor administrative personnel, manage complex scheduling and program support, and serve as a liaison for clinical, academic, and administrative functions. This is a 40-hour-per-week, Monday-through-Friday day-shift position at Family Medicine Shrewsbury Street. The scheduled hours are 8:15 a.m. to 4:45 p.m., though exact times may vary based on operational needs. Work is sedentary and performed indoors in a normal office environment.
Requirements
- High school diploma or equivalent.
- Two years of experience in a medical office or healthcare setting.
- Proficiency in Microsoft Office Suite and electronic health record (EHR) systems.
- Strong organizational, communication, and customer service skills.
- Ability to maintain confidentiality of patient and organizational information.
- Demonstrated ability to manage multiple priorities in a fast-paced environment.
Nice To Haves
- Completion of a medical secretary, medical assistant, or related vocational training program.
- Previous experience providing administrative support in an academic medical office.
- Familiarity with medical terminology, insurance authorization processes, and clinical workflows.
Responsibilities
- Schedule and coordinate inpatient and outpatient visits, procedures, and diagnostic testing in collaboration with patients, caregivers, and ancillary services.
- Register patients, verify insurance coverage and eligibility, secure referrals or authorizations, and assist with new-patient intake.
- Identify urgent patient-care needs and escalate them to providers or clinical staff.
- Answer and screen calls, respond to routine inquiries, and route messages to appropriate caregivers.
- Greet patients and visitors, provide information about procedures and policies, and deliver courteous service.
- Serve as a liaison among patients, families, and caregivers to facilitate communication.
- Escort patients to examination rooms and chaperone examinations when required.
- Transcribe medical reports and prepare correspondence, reports, memos, and other documents.
- Proofread and edit materials; prepare standard letters and forms for review.
- Prepare, update, and maintain patient charts and records in accordance with organizational standards and HIPAA regulations.
- Arrange and coordinate meetings, prepare and distribute agendas, and record and distribute minutes.
- Make travel arrangements for conferences, meetings, and other events.
- Coordinate educational programs such as residency, fellowship, or clerkship programs when assigned.
- Collect patient copayments, process payments, maintain daily deposit records, and enter charges for billing.
- Prepare routine administrative paperwork, including expense and purchase requisitions and timesheets.
- Maintain confidential medical and administrative files and coordinate retrieval of records.
- Monitor office supply inventory and ensure basic office equipment maintenance.
- May coordinate office operations and staff activities, train and mentor administrative personnel, and manage complex scheduling and program support.
Benefits
- A signing bonus may be available; eligibility will be confirmed by a Recruitment Team member during the interview process.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
