Medicaid Outreach Specialist
About The Position
Easterseals MORC is hiring a Medicaid Outreach Specialist to proactively engage individuals, families, guardians, caregivers, and residential providers in support of Medicaid enrollment, renewal, and continuity of coverage. The role aims to reduce procedural disenrollment, improve successful renewal completion, and help individuals maintain access to medically necessary services. The Specialist serves as a liaison among individuals receiving services, their families and caregivers, Eligibility Specialists, and program staff. Using phone calls, text messages, email, letters, and other approved methods, the Specialist explains upcoming renewal requirements, identifies barriers, and connects individuals with eligibility assistance before their coverage is interrupted. The role also supports outreach to reconnect people who have lost coverage and assists with reinstatement and re-enrollment activities.
Requirements
- High school diploma or equivalent required.
Nice To Haves
- Associate degree in Human Services, Social Work, or a related field preferred.
- At least one year of experience in customer service, healthcare, human services, or a related field preferred.
Responsibilities
- Conduct proactive outreach to individuals approaching Medicaid renewal deadlines, contacting individuals, guardians, caregivers, family members, and residential providers about requirements and deadlines.
- Help individuals understand renewal notices and identify required actions.
- Refer individuals who need application or renewal assistance to Medicaid Eligibility Specialists.
- Track assigned individuals with upcoming renewal deadlines and monitor outreach status.
- Collaborate with care managers, case managers, clinicians, residential providers, and eligibility staff to prevent coverage gaps.
- Support efforts to reconnect with individuals who have lost Medicaid coverage.
- Assist with outreach related to reinstatement and re-enrollment activities.
Benefits
- Low-cost dental, health, and vision insurance
- Dependent care reimbursement
- Up to 5 days of paid FMLA for maternity, paternity, foster care, and adoption
- Generous 401K retirement plan
- Paid leave options
- Up to $125 bonus for taking 5 days off in a row
- 10 paid holidays and 3 floating holidays
- Wellness programs
- Public Service Loan Forgiveness (PSLF) employer
- Bonuses and extra incentives
- Mileage reimbursement in accordance with IRS rate
- Free financial planning services through partnerships with the LoVasco Consulting Group and SoFi
- Student loan repayment options
- Pet insurance
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
