Medic I

Divers Alert Network • Durham, NC

2d • Hybrid

About The Position

Divers Alert Network (DAN) is a nonprofit organization dedicated to promoting the health and safety of scuba divers worldwide. DAN Medical Services supports divers, members, healthcare professionals, and others seeking information and assistance related to diving, travel, and associated medical concerns.

The Medic I responds to medical inquiries by telephone and electronic communication, gathers relevant clinical and situational information, provides evidence-based educational resources within established protocols, and helps coordinate appropriate medical assistance. The role requires emergency medicine triage skills, general clinical knowledge, clear communication, sound judgment, accurate documentation, and effective teamwork in a 24/7/365 medical call center.

New employees complete an approximately two-month initial on-site training program covering diving medicine, department operations, case management, documentation, and established clinical consultation pathways. Prior diving medicine experience is not required. After successful training and demonstration of required competencies, employees may be considered for hybrid work, depending on operational needs and management approval. Applicants must already be fully eligible for U.S. employment and be able to commute reliably or relocate before beginning on-site employment.

DAN Medical Services operates 24 hours a day, seven days a week, including holidays. The typical weekday schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., with a 30-minute lunch break. Weekend coverage may include Saturday and Sunday shifts, each approximately once every five weeks, generally 9:00 a.m. to 5:00 p.m. Tiered, rotating on-call backup coverage is assigned in connection with weekend coverage. Scheduling may change to maintain operational coverage. During the initial training period, the employee generally works on-site Monday through Friday, 8:30 a.m. to 5:00 p.m., without routine weekend on-call assignments. Shift exchanges may be arranged by mutual agreement with colleagues, subject to required coverage and departmental approval.

Requirements

• Advanced Emergency Medical Technician (AEMT) certification or equivalent medical training and experience.
• Demonstrated knowledge of patient assessment, medical terminology, basic pathophysiology, and emergency medical care.
• Excellent written and verbal communication, including the ability to explain complex medical topics to nonmedical audiences.
• Strong clinical reasoning and problem-solving skills, including recognition of situations requiring physician consultation.
• Customer service, medical call center, telephone triage, or care coordination experience, with the ability to communicate with empathy, compassion, and professionalism.
• Proficiency with common computer applications, multitasking, and electronic case documentation.
• Applicants must already be fully eligible for U.S. employment.
• Ability to commute reliably or relocate before beginning on-site employment.

Nice To Haves

• Experience in an emergency, clinical, or other patient-care setting; equivalent backgrounds will be evaluated based on relevant training, responsibilities, and demonstrated competencies.
• Paramedic, registered nurse, or other advanced medical qualification.
• College-level education in a healthcare-related field.
• Diving, dive medicine, hyperbaric medicine, austere medicine, or travel medicine knowledge.
• SCUBA diving certification; introductory SCUBA training may be included for qualified employees who are not yet certified.
• Proficiency in additional languages beneficial to international operations.

Responsibilities

• Respond to medical inquiries through telephone and electronic communication channels with professionalism, empathy, and an emphasis on excellent service.
• Gather relevant medical histories, symptoms, and situational information to support medical assessments and recommendations.
• Provide accurate, evidence-based medical information and educational resources within established protocols and scope of responsibility.
• Identify urgent or complex medical situations requiring additional clinical evaluation or intervention and consult designated medical professionals as appropriate.
• Coordinate medical assistance with healthcare providers, emergency services, assistance partners, and internal departments.
• Facilitate care coordination and information sharing; interact with members to monitor their progress and ensure satisfaction.
• Maintain accurate, timely, and professional case documentation while protecting confidential information.
• Participate in continuing education, competency development, and quality improvement initiatives.
• Adhere to departmental procedures, documentation standards, and operational guidelines.
• Collaborate with colleagues to promote effective communication, share educational resources, and support departmental operations and initiatives.
• Contribute to medical education, research, outreach, or public-facing educational activities as assigned and operationally feasible.

Benefits

• Medical, dental, and vision coverage, with eligible dependent coverage options.
• 401(k) retirement plan with applicable employer contributions and matching.
• Life insurance and optional supplemental coverage.
• Paid vacation, sick leave, and recognized holidays.
• Flexible spending and health savings account options, where eligible.
• Opportunities for professional development, continuing education, and tuition support, where approved.
• Relocation assistance, where authorized.
• SCUBA training, DAN membership, and dive accident insurance benefits, where applicable.
• Professional dive leadership membership dues and liability coverage, where eligible.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed