MEDIATOR | Consumer Protection Division (Manufactured Housing Unit)

Commonwealth of Massachusetts • Boston, MA

3d • Hybrid

About The Position

The Attorney General’s Office is hiring a Mediator in its Consumer Protection Division, within the Public Protection & Advocacy Bureau. The Division enforces the Massachusetts Consumer Protection Act (M.G.L. c. 93A) and protects consumers from abusive practices. Its Manufactured Housing Unit enforces the Massachusetts Manufactured Housing Act (M.G.L. c. 140, §§ 32A-32S), which provides legal protections to residents of manufactured housing communities, also known as mobile home parks.

The Mediator answers questions from relevant stakeholders, advocates for residents of manufactured housing communities to enforce their rights, and mediates complaints filed by residents. The role is based in Boston or a regional office. The current hybrid model includes some remote workdays for most positions; on in-office days, employees must report to a designated office location.

This is a full-time, non-exempt position with a stated salary of $72,060. Applicants must apply directly through the Attorney General’s Office Employment and Recruitment Portal, not through MassCareers, and submit a cover letter and resume. The application deadline is November 17, 2026, at 5:00 PM ET.

Requirements

• A bachelor’s degree or at least four years of relevant experience.
• Effective verbal communication skills, including active listening and the ability to explain complex information clearly and patiently to homeowners, tenants, community owners, and related entities.
• Excellent written communication skills, including experience writing letters, memos, emails, and summaries, and explaining complex information clearly and accessibly.
• Ability to listen well, read carefully, and assess complex situations.
• Effective research, organization, and time-management skills.
• Proficiency with Microsoft Excel, Microsoft Word, and digital case management systems, or the ability to develop proficiency with them.
• Ability to demonstrate a connection to the people and communities served and an interest in supporting a respectful and inclusive work environment.

Nice To Haves

• Experience or familiarity with housing, landlord-tenant, and/or other consumer rights issues.

Responsibilities

• Mediate consumer complaints, particularly those involving manufactured housing communities; this may involve extended advocacy.
• Analyze and research topics to provide information, referrals, and guidance to residents of manufactured housing communities.
• Collaborate with other government agencies and community partners.
• Assist with investigations, litigation, and policy work.
• Answer stakeholder questions and advocate for manufactured housing community residents in enforcing their rights.

What This Job Offers

• Job Type: Full-time