Mediator | Consumer Protection Division

Massachusetts AGO • Boston, MA

4d • Hybrid

About The Position

The Massachusetts Attorney General’s Office is hiring a Mediator in the Consumer Protection Division’s Manufactured Housing Unit, within the Public Protection & Advocacy Bureau. The Division enforces the Massachusetts Consumer Protection Act (M.G.L. c. 93A), and the Manufactured Housing Unit enforces the Massachusetts Manufactured Housing Act (M.G.L. c. 140, §§ 32A-32S), which provides legal protections for people living in manufactured housing communities, also known as mobile home parks. The Mediator answers questions from relevant stakeholders, advocates for residents seeking to enforce their rights, and mediates complaints filed by residents of manufactured housing communities.

The position is based in Boston or a regional office. The current hybrid model includes some remote workdays for most positions; on in-office days, employees must report to a designated Boston or regional office location. This is a full-time, non-exempt position with a stated salary of $72,060.

Requirements

• Bachelor’s degree or a minimum of four years of relevant experience.
• Effective verbal communication skills, including active listening and the ability to explain complex information clearly and patiently to homeowners, tenants, community owners, and related entities.
• Excellent written communication skills, including experience writing letters, memos, emails, and summaries and explaining complex information clearly and accessibly.
• Ability to listen well, read carefully, and assess complex situations.
• Effective research, organization, and time management skills.
• Proficiency or ability to develop proficiency with Microsoft Excel, Word, and digital case management systems.
• Ability to demonstrate a connection to the people and communities served and an interest in supporting a respectful and inclusive work environment.

Nice To Haves

• Experience or familiarity with housing, landlord-tenant, and/or other consumer rights issues.

Responsibilities

• Mediate consumer complaints, with particular focus on manufactured housing communities; complaints may involve extended advocacy.
• Analyze and research topics to provide information, referrals, and guidance to residents of manufactured housing communities.
• Collaborate with other government agencies and community partners.
• Assist with investigations, litigation, and policy work.
• Answer stakeholder questions and advocate on behalf of manufactured housing community residents to help enforce their rights.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level