Media Technology & Facilities Manager

University of the Pacific • Stockton, CA

4d • Onsite

About The Position

The Media Technology & Facilities Manager oversees day-to-day operational readiness for facilities and production infrastructure assigned to the position in the AMPD Facilities Responsibility Matrix. The role combines hands-on operations with coordination and administrative responsibilities, including managing the Equipment Room and student workers; maintaining equipment and inventory systems; performing appropriate first-line troubleshooting, routine maintenance, setup, adjustment, and minor repairs; coordinating specialized services; supporting safe and reliable use of assigned spaces; coordinating operational purchasing, software renewals, vendors, and approved contracts; and supporting approved departmental events and projects.

The position is an operational generalist, not a specialist in every technical area represented within the department. The incumbent is expected to recognize the limits of their expertise, arrange specialized assistance when needed, and escalate policy, priority, significant financial, personnel, and strategic decisions to the Chair. The position reports directly to the AMPD Chair. Faculty, staff, College offices, University units, and outside providers collaborate with the role but are not parallel supervisors. Its facilities scope is defined by the current AMPD Facilities Responsibility Matrix; it does not have primary oversight of every AMPD studio, lab, gallery, or instructional space.

Within established departmental priorities and University policy, the position has day-to-day operational authority over routine matters such as equipment circulation, room readiness, maintenance coordination, student-worker assignments, safety implementation, routine supplies, and established workflows. Significant expenditures, policy changes, substantial facility modifications, contractual commitments outside delegated authority, and unresolved competing program priorities require Chair and/or appropriate College or University approval. The position is AMPD’s operational coordinator and first point of contact for facilities and production infrastructure within its assigned scope, but does not replace specialized University units or licensed or specialized technical services.

The role provides operational support for facilities, equipment, instructional and production spaces, technology, safety, vendors, projects, and approved departmental events and productions. The position may perform routine and preventive maintenance, first-line troubleshooting, setup, adjustment, and minor repairs when the work is within the employee’s expertise and can be performed safely. Specialized work is coordinated with relevant University units, qualified providers, vendors, or technical specialists. The University provides opportunities for training, professional development, and growth. Full-time employees also have the opportunity to live on campus at below-market rental rates.

Requirements

• Technical degree or certificate, bachelor’s degree, or other recognized postsecondary preparation in a related field; or an equivalent combination of relevant education, technical training, and directly related professional experience.
• Three years of progressively responsible experience in facilities operations, technical operations, production operations, equipment management, media/AV support, theater/arts operations, or a closely related environment.
• Demonstrated hands-on experience with equipment setup, routine maintenance, troubleshooting, minor repair, and coordination of specialized repairs or service providers.
• Experience supervising, training, scheduling, or coordinating employees, student workers, technicians, or other operational personnel.
• Ability to manage multiple operational priorities, maintain accurate records, follow established procedures, and communicate effectively with users, supervisors, vendors, and technical specialists.
• Ability to use common hand tools and appropriate power tools safely and recognize when work requires a licensed trade, specialized technician, or University service unit.
• Working knowledge of basic workplace safety practices and ability to implement established safety procedures in instructional, production, workshop, laboratory, or performance environments.
• Ability to learn and use digital systems for inventory and checkout, scheduling, purchasing, service requests, software and license tracking, and operational documentation.
• Ability to oversee readiness, organization, access, maintenance, scheduling support, and effective use of multiple instructional, production, performance, and equipment spaces.
• Strong general technical ability across equipment, tools, computer-based production environments, audiovisual systems, and related instructional technologies; ability to diagnose routine problems and determine when specialized expertise is required.
• Ability to maintain dependable systems for inventory, storage, checkout and return, condition monitoring, preventive maintenance, repair tracking, and replacement planning.
• Ability to communicate and implement established safety procedures, identify unsafe conditions, coordinate appropriate training, and intervene when equipment or spaces cannot be used safely.
• Ability to manage concurrent operational needs, establish priorities, track work through completion, and maintain workflows across facilities with different functions and users.
• Ability to distinguish routine operational decisions from matters requiring Chair, College, or University approval and escalate significant financial, policy, safety, personnel, or facilities issues appropriately.
• Strong interpersonal and communication skills for working with faculty, staff, students, University offices, contractors, vendors, and external service providers, including explaining technical or operational issues clearly.
• Ability to provide responsive operational support while maintaining clear priorities, procedures, and reasonable limits on the scope of assistance.
• Ability to communicate technical requirements, obtain estimates, coordinate access and service visits, monitor work, and follow issues through completion within University procedures.
• Ability to obtain quotes, compare options, anticipate recurring costs, recommend priorities, execute authorized purchases, and provide useful operational information for budget planning.
• Strong attention to detail and ability to maintain accurate equipment, maintenance, purchasing, vendor, safety, scheduling, and operational records.
• Ability to work effectively across digital media, production, performance, fabrication, studio, and instructional settings.

Nice To Haves

• Bachelor’s degree in a related field when the minimum qualification is met through an associate or technical credential or equivalent experience.
• Experience in higher education, arts and design programs, media production, museums, galleries, theaters, performing arts organizations, fabrication or workshop environments, or other settings with multiple specialized instructional or production spaces.
• Experience managing or supporting computer labs, audiovisual systems, digital media equipment, production studios, theatrical or performance spaces, fabrication tools, or similar technical environments.
• Experience with equipment inventory and checkout systems, preventive maintenance planning, software or license administration, purchasing or procurement workflows, vendor coordination, or contract administration.
• Project-management experience involving facilities, equipment, installations, renovations, service providers, or production operations.
• Practical knowledge of one or more relevant technical areas, such as carpentry, fabrication, basic electrical troubleshooting, theatrical systems, lighting, sound, audiovisual systems, computer hardware, or media-production equipment.
• Experience working directly with students and faculty in an instructional environment.
• Experience and sensitivity in working with people of diverse backgrounds and cultures.
• Demonstrated experience advancing social justice, equity, and inclusion in a university setting.
• Ability to engage and integrate culturally responsive practices and knowledge in work.

Responsibilities

• Oversee the day-to-day readiness, organization, access, scheduling support, maintenance coordination, safety, and effective use of assigned instructional, production, performance, equipment, and support spaces.
• Conduct regular operational checks and identify facility, equipment, access, safety, technology, and service needs before they disrupt instruction or production.
• Coordinate room setup, access, equipment readiness, and operational logistics for approved activities; support reservations and calendaring within the role’s operational scope.
• Maintain operational documentation, including records, procedures, schedules, maintenance histories, service information, and vendor contacts.
• Manage day-to-day Equipment Room operations, including access, organization, storage, equipment circulation, checkout and return procedures, condition tracking, and operational readiness.
• Maintain accurate equipment inventory, inspection, maintenance, repair, and replacement records, and recommend maintenance or replacement priorities.
• Recruit or assist with recruitment as appropriate; train, schedule, assign, supervise, and provide day-to-day performance feedback to assigned student employees in accordance with University employment procedures.
• Establish and maintain consistent procedures and service standards for student workers supporting facilities and equipment operations.
• Perform routine and preventive maintenance, first-line troubleshooting, setup, adjustment, and minor repairs when within the employee’s expertise and safe to perform.
• Identify work requiring specialized expertise and coordinate service with Information Technology, Physical Plant, Risk Management, manufacturers, vendors, licensed trades, faculty or technical-area specialists, and other qualified providers.
• Provide service providers with access, technical context, and operational information; track requests through completion and confirm satisfactory resolution.
• Serve as the departmental operational point of contact for computer-lab and related technology issues within assigned facilities; troubleshoot appropriately, communicate with IT, facilitate access, track requests, and confirm resolution.
• Track departmental software licenses and renewal needs within the assigned scope and coordinate approved purchasing or renewal processes; support technology and software implementation operationally.
• Implement and communicate established University, College, and departmental safety procedures; develop specialized-equipment and space procedures as needed; and provide or coordinate operational safety training where appropriate.
• Identify, document, and report unsafe conditions or practices; follow applicable compliance requirements; pause use of equipment or a facility when an immediate safety concern exists and promptly notify the Chair and appropriate University unit.
• Coordinate with Risk Management, Physical Plant, IT, and other specialists when safety or compliance issues require institutional expertise or authority.
• Develop cost estimates, obtain quotes, compare operational options, identify recurring needs, recommend equipment and maintenance priorities, and provide budget-planning information to the Chair.
• Prepare or execute Chair-approved purchases and coordinate receipt of operational goods and services within University procedures and delegated spending authority.
• Track relevant facilities, equipment, service, and operational expenditures to support planning and stewardship.
• Serve as operational contact for vendors, suppliers, and service providers related to facilities, equipment, repairs, supplies, software, and production infrastructure.
• Coordinate departmental administrative workflow for operational contracts within scope, including gathering information, initiating or tracking Cobblestone processes, and communicating with University offices; contract approval and signature authority remain with authorized University officials.
• Provide operational project-management support for facilities, equipment, installations, repairs, upgrades, and production-related projects, including timelines, logistics, quotes, service coordination, and implementation.
• Provide facilities, technology, equipment, access, setup, safety, and other operational support for approved departmental events and productions in coordination with AMPD faculty and staff.
• Handle program and department service requests within supervised facilities, equipment, production operations, instructional and production spaces, and related infrastructure.
• Maintain external relationships that directly support facilities, equipment, technical services, venues, production operations, or operational projects.
• Coordinate identification, documentation, transfer logistics, and recipient communication for surplus equipment in accordance with University requirements and departmental supervision.
• Perform other related duties assigned by the Chair that are reasonably consistent with the operational scope, ability, availability, time, and purpose of the position.

Benefits

• Full-time employees have the opportunity to live on the University’s campus at below-market rental rates, which can help save time and money on commuting.
• The University provides opportunities for training, professional development, and growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree