Med Spa Sales receptionist and admin assistant

Gameday Men's Health Pleasanton•Pleasanton, CA

14d•$20 - $30•Onsite

About The Position

Gameday is an innovative men's health center specializing in testosterone replacement therapy, erectile dysfunction, weight management, and PRP. Over 40% of men have Low T by age 40, and over 60% will experience ED at some point in their life. Gameday was created for one simple reason: To give men a world-class experience to feel their best. Set in a man-cave environment - plush with flat screen TV's, leather chairs, hardwood floors, and sports memorabilia - Gameday is revolutionizing the way men receive effective treatment. We have an in-house lab and do all patient testing on-site. Men want fast appointments and efficient care, and we deliver on both. Our clinic is seeking a motivated, reliable and professional candidate to provide exceptional concierge sales & patient support, manage high call/text volume, and assist the business owner/medical staff with daily operations. We value team members who are committed for the long term and are excited about the potential for long term - professional growth within the company.

Requirements

Previous experience in a Med spa front desk, administrative, or customer service role (healthcare/medical preferred).
Ability to handle high call and patient flow volume with composure and efficiency.
Strong multitasking, organizational, and problem-solving skills.
Proficiency in Microsoft Excel / google sheets scheduling systems, and general office software. THIS IS REQUIRED AND YOU WILL BE ASKED TO DEMONSTRATE CAPABILITY.
Excellent communication skills, both verbal and written.
Ability to handle sensitive information with confidentiality and professionalism.
Positive, proactive attitude with strong customer service skills and conflict resolution abilities.

Nice To Haves

Experience working in a medical, med spa, or wellness environment.
Knowledge of payment processing systems and patient management software.
Ability to educate patients on services in a clear, approachable way.

Responsibilities

Greet and check in/out patients in a warm, professional manner, always maintaining a friendly smile.
Handle high patient volume while ensuring efficient and seamless front desk operations.
Answer and return phone calls promptly, managing a high call volume with professionalism.
Schedule, confirm, and adjust patient appointments.
Engage with patients regarding additional products & services and provide education on services and offerings. Have a sales minded attitude to help patients learn more about services we offer that could benefit them based on their current & personal needs.
Maintain a clean, welcoming, and organized lobby/reception area.
Process payments, ensure timely collections, and resolve declined transactions.
Manage patient billing inquiries with courtesy and efficiency.
Track payments and maintain accurate financial records.
Maintain Excel / google spreadsheets to track inventory and prescription orders.
Monitor and update ordering schedules to ensure stock availability.
Communicate with vendors and track shipments/orders.
Assist medical providers and business owner with daily operational tasks.
Organize administrative workflows to support smooth clinic operations.
Handle patient inquiries, resolve concerns, and apply conflict resolution skills when needed.