Auto Mechanic, Service Manager or Service Technician - Bilingual French

Ally

46d•$57,200 - $76,086

About The Position

The Mechanical Claims Specialist (MCS) uses automotive mechanical knowledge to support selling dealers, repair facilities, retail customers, and financial institutions. The specialist provides policy assistance and technical claim support for vehicle service contracts and other insurance programs, including GAP and Tire & Wheel. The role is suited to people with automotive repair or dealership experience, automotive technical education, or a strong interest in automobiles who want to apply that knowledge without the manual labor and retail hours of traditional automotive work. Candidates must be fluent in both English and French. The role may be located anywhere in the United States or Canada; the specific work arrangement will be discussed during hiring and may change based on business needs.

Requirements

Fluency in both English and French.
High school diploma or GED equivalent.
Strong mechanical background and ability to communicate effectively with repair facilities to gather necessary information and provide customer service.
Problem-solving ability, negotiation skills, and ability to make quick decisions while managing conflicting priorities.
Basic computer knowledge and ability to navigate technical platforms.
Must pass a virtual mechanical test as part of the interview process.
Minimum of 0 years of experience.

Nice To Haves

Two or more years of experience in the automotive repair industry.
Experience as an auto mechanic, dealership service or parts employee, service technician, or employee of an auto retail store.
Recent graduate with a technical degree or certification in automotive technology.

Responsibilities

Assist selling dealers and repair facilities with filing claims by applying automotive technical knowledge, listening systematically, and asking probing questions.
Respond to inbound calls and written correspondence from customers, selling dealers, repair facilities, and financial institutions about policy administration and claims.
Handle contract and claim matters with the goal of achieving total customer satisfaction.
Research existing case information using manuals, databases, and contacts.

Benefits

Market-competitive base pay and performance-based annual incentive compensation.
At least 20 paid time-off days, 11 paid holidays, and 8 hours of annual volunteer time off; time off is prorated based on start date and varies by employment status and management level.
401(k) retirement savings plan with matching and company contributions.
Student loan pay-down and 529 education savings assistance programs.
Tuition reimbursement and employee stock purchase plan.
Medical, dental, and vision insurance options.
Employee, spouse, and child life insurance; short- and long-term disability insurance.
Health Savings Account with employer contributions and Healthcare FSA.
Critical illness, accident, and hospital indemnity insurance.
Total well-being program supporting physical, social, emotional, and financial well-being.
Adoption, surrogacy, and fertility assistance.
Paid parental and caregiver leave.
Dependent Day Care FSA, backup child and adult/elder care days, and childcare discounts.
Employee Assistance Program and subsidized and discounted Weight Watchers program.
Other employee discount programs.
Depending on the role, possible travel allowances, relocation assistance, signing bonus, and/or equity.