Mechanical Claims Analyst

TEKsystems • Phoenix, AZ

3d • Hybrid

About The Position

Are you an experienced mechanic ready to transition out of the shop and into a professional office environment? We are seeking a Mechanical Claims Specialist to join a growing customer contact team. In this role, you will leverage your automotive expertise to evaluate warranty claims, guide customers and repair facilities through the claims process, and deliver accurate claim decisions. This position offers a great opportunity to step into a less physically demanding role while continuing to apply your technical knowledge in a meaningful, customer-focused way.

Requirements

• Minimum 3+ years of automotive repair or mechanical experience
• Strong understanding of vehicle systems, diagnostics, and repair processes
• Ability to communicate technical information in a clear, customer-friendly way
• Prior customer service experience, including handling complex or escalated situations
• Strong verbal communication and phone skills
• Proficiency with Microsoft Office and ability to navigate multiple systems simultaneously
• High attention to detail and strong problem-solving skills
• High school diploma or GED required

Nice To Haves

• ASE Certification
• Experience with labor guide systems (e.g., AllData, Mitchell)
• Familiarity with diagnostic scan tools
• Experience in claims processing or warranty environments
• Bilingual (English/Spanish)

Responsibilities

• Evaluate, investigate, and process automotive warranty claims with accuracy and efficiency
• Use mechanical knowledge to determine whether repairs are approved, denied, or require additional steps
• Communicate with dealerships, repair facilities, and vehicle owners via phone and email
• Explain claim decisions clearly and professionally to both technical and non-technical individuals
• Guide customers through the claims process, including how to obtain diagnostics and repair estimates
• Maintain detailed and accurate documentation within internal systems
• Deliver exceptional customer service through active listening, empathy, and solution-focused communication
• Collaborate with cross-functional teams to ensure consistent, high-quality service delivery

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED