Mechanical Administration

First Canadian Financial Group•Sherwood Park, AB

32d•Onsite

About The Position

The Mechanical Administrator – Alberta reporting to the Office Manager - Alberta is based in our Sherwood Park office. This position is an on-site position and handles day-to-day interactions regarding the registration and administration of policies/contracts. This role provides professional support to customers and dealerships by responding to inquiries related to coverage, eligibility, and policy details, while ensuring accurate record-keeping of all interactions.

Requirements

Minimum high school education is required.
Intermediate skill with Microsoft Office (Word/Excel) is required.
Keyboarding 40+ words per minute.
Positive attitude and ability to work within a team.
Strong time management skills.
Fluent in English with proven competencies in verbal and written communication is required.
Successful completion of employment, criminal, and education background checks including employer reference and verification before employment is required.

Nice To Haves

Minimum of 2 years of front-line customer interactions via telephone and/or email is highly preferable and is considered an asset.
Fluent in French with proven competencies in verbal and written communication is an asset.

Responsibilities

Provide information to customers in a positive and professional manner regarding coverage, expiry, and transferability of their Mechanical Breakdown Policy/Contract via email, telephone, mail, or in-person.
Provide information to dealerships regarding vehicle eligibility and plan term eligibility.
Log information on calls received and maintain detailed and accurate records.
Create daily bank deposits for remittances received from dealerships.
Balance and close remittances by the end of the received month and create invoices/credit notes for any discrepancies within the remittance.
Contact the dealership regarding missing information or for any other reason that prevents the Policy/Contract from being registered (ex. Plan term ineligibility, coverage type ineligibility).
Explain/discuss to dealerships, company reps, and fellow employees why invoices/credit notes were created from the remittances.
Receive the transfer of coverage applications, verify documentation, deposit transfer fee, and process the transfer of coverage to the new owner.
Maintain positive work relationships not only within the Department and the Company but also with our dealerships and customers.
Other duties as assigned.

Benefits

Off work 1 hour early on Fridays.
Earned Time-Off Program and vacation.
Group Retirement Savings Plan with employer match.
On-site gym including free weekly classes with a qualified trainer.
Newly renovated facility with ergonomic desks/chairs.
Educational assistance and career development.
Employee benefits.
Health and Wellness spending account.
Employee Assistance Program (EAP).
Employee discount programs.
A Culture Team dedicated to diversity, inclusion, and employee programs.
Employee recognition and appreciation events.
French is not required for this role but is an asset, an uplift of 5% is applied after the probationary period for qualified professional level French bilingualism (both spoken and written).