Mechanic II

Rural King • Rocky Mount, NC

6d • Onsite

About The Position

Rural King is seeking an experienced Mechanic II to diagnose, service, and repair customer- and company-owned equipment in an in-store repair operation. The position supports diesel-powered compact tractors, garden tractors, mowing equipment, UTVs, lawn and garden equipment, and forklifts. It also manages repair work orders, parts ordering, warranty claims, and customer communication.

Requirements

• 3+ years of diesel repair experience or an equivalent combination of education and experience.
• Advanced mechanical skills with experience diagnosing and repairing diesel, small engine, electrical, hydraulic, and air conditioning systems.
• Strong mechanical troubleshooting and diagnostic skills.
• Experience using diagnostic equipment, multimeters, service tools, manuals, schematics, and technical diagrams.
• Proficiency with Microsoft Office and computer-based systems.
• Ability to work independently with limited supervision.
• Strong communication and customer service skills.
• Ability to manage multiple work orders and meet deadlines.
• Ability to sit or stand for extended periods.
• Ability to lift, push, and/or pull 30 pounds repetitively and 31–50 pounds intermittently.
• Ability to bend, reach, carry, push, and pull throughout the workday.
• Ability to safely use ladders, pallet jacks, forklifts, and shop equipment.
• Repetitive wrist movements required for keyboard and computer-related tasks.
• Close vision required for computer-related activities and repair work.
• Ability to access and navigate required facilities and work areas.

Nice To Haves

• EPA 609 certification preferred but not required.
• Experience with CRM software, diagnostic programs, barcode scanning systems, or wireless handheld devices.

Responsibilities

• Diagnose, troubleshoot, service, repair, and maintain diesel engines, small engines, tractors, mowing equipment, UTVs, lawn and garden equipment, and forklifts.
• Perform preventative maintenance and basic to advanced service on customer- and company-owned equipment.
• Diagnose and repair diesel, electrical, hydraulic, air conditioning, and mechanical systems.
• Manage repair work orders from intake through completion, including documentation, parts ordering, repairs, and warranty claims.
• Use diagnostic software, multimeters, service tools, repair manuals, diagrams, and schematics to identify equipment issues and complete repairs.
• Complete warranty documentation and process claims according to manufacturer requirements.
• Order and manage special-order parts needed for repairs.
• Document work performed, repair progress, identified issues, and recommended next steps.
• Communicate repair recommendations, service updates, and maintenance information to customers.
• Assist with equipment sales and customer education when needed.
• Load and unload customer- and company-owned equipment for repair, service, and delivery.
• Safely operate forklifts, gantry cranes, electric hoists, diagnostic equipment, and shop tools.
• Maintain a safe, clean, and organized repair shop and properly handle hazardous materials.
• Use computer systems, CRM software, diagnostic programs, barcode scanners, wireless devices, and Microsoft Office for service documentation and parts lookup.
• Read and interpret operating and repair manuals, diagrams, schematics, and technical drawings.
• Manage multiple work orders, prioritize workload, and meet deadlines.
• Participate in cross-training and ongoing technical training.
• Demonstrate Rural King’s values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.

Benefits

• Competitive pay that recognizes skills and experience.
• Comprehensive medical, dental, and vision coverage.
• Paid time off.
• 401(k) with company match.
• Ongoing technical and manufacturer training.
• Career advancement opportunities with a growing company that promotes from within.
• Stable, year-round employment with a family-owned retailer.
• A supportive team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed