Meals & Activities Assistant (Part-Time)

Ronald McDonald House Charities of Greater Cincinnati•Cincinnati, OH

About The Position

The Meals & Activities Assistant supports the Meals and Activities Director and Coordinator with scheduling and follow-up for volunteer groups that provide meals, snacks, activities and other services to Ronald McDonald House Southwest Ohio and its guest families. The role primarily responds to daily emails, helps manage the meals and activities calendar, and assists with coverage during activities. The assistant shares information about volunteer programs and other ways to support the House and serves as a welcoming, accommodating and resourceful first contact for potential volunteers and donors. The position models and supports a friendly, caring and safe environment. The assistant works with staff, guest families, volunteer groups and outside organizations to maintain calendars, coordinate schedules, communicate service details, process payments and keep program information current. The role also contributes to volunteer orientation and recognition, promotional materials and House communications. Additional meals and activities duties may be assigned, including covering for the Meals and Activities Director when needed. This is a part-time position of 20 hours per week. Flexible scheduling is needed to cover House activities, which may occur on any day of the week. The position pays $20.80 per hour and operates in a professional office environment.

Requirements

Excellent interpersonal and written communication skills.
Strong computer skills, including Outlook, shared calendars, Word, PowerPoint, Excel, Canva and database management.
Excellent organizational skills and consistent, reliable follow-up.
Ability to prioritize, multitask and meet deadlines in a fast-paced office environment.
Strong verbal and written skills.
Ability to work collaboratively across departments and with a diverse group of people.
High motivation and ability to work as a self-starter.
Professional demeanor and ability to work well in a professional environment.
Problem-solving and decision-making skills.
Objectivity, tact and friendliness.
Flexible nature and ability to maintain confidentiality.
Interpersonal and team effectiveness, compassion and results orientation.

Responsibilities

Respond to inquiries from individuals and groups interested in helping the House, provide informational materials, and direct them to appropriate staff.
Maintain working knowledge of House volunteer guidelines, policies and procedures.
Maintain internal and external scheduling calendars and communicate calendar access to the public and staff.
Schedule and communicate with meal, snack-time and activity groups before and after their service, including confirmations and follow-up survey invitations.
Schedule work groups and coordinate with the Program Manager to ensure coverage.
Coordinate upcoming schedules with the Program Manager and TOH Chef to ensure meal coverage.
Follow up on and process Taste of Hope payments.
Post notes and schedule updates in appropriate software to keep staff and House guests informed.
Maintain up-to-date data in Exceed and the meals and activities dashboard.
Work with Development staff to establish welcoming orientation, recognition and motivation programs for group volunteers.
Work with the Communications Manager to develop promotional marketing materials for the meals and activities programs.
Assist with articles, photos and other information for the House’s quarterly newsletter and Facebook page.
Pursue opportunities for professional development.
Perform other responsibilities as requested by the Meals and Activities Director and/or Chief Operating Officer.
Take on additional meals and activities duties as needed in the absence of the Meals and Activities Director.