Meal Delivery Driver

GREATER CHICAGO FOOD DEPOSITORY•Chicago, IL

2d•$24 - $24

About The Position

The Full-Time Delivery Driver is dedicated to the Food Depository’s Home Delivered meal program. The driver safely and accurately delivers prepared meals to senior residents in Cook County, completes a brief person-to-person check at each successful delivery, protects meal temperature and condition, and returns all required documentation and undeliverable meals. The driver also supports onboarding new meal delivery clients and makes phone calls as needed. The role includes collecting the assigned vehicle, route, delivery documentation, meals, temperature-controlled bags, and material-handling equipment; loading and verifying meals; following routes and dispatch instructions; delivering meals directly to clients’ doors; sharing storage or reheating instructions; and completing check-ins and required documentation. The driver reports client, delivery, and safety concerns, safeguards meals, handles undeliverable meals according to procedure, and returns documents and equipment after the route. The position also includes initial and quarterly refresher training, maintaining client dignity and confidentiality, supporting client screening and onboarding, and helping keep client and site documentation current.

Requirements

Valid driver’s license and an acceptable driving record consistent with organizational requirements.
Ability to successfully complete the Food Depository’s driver qualification road test.
Ability to complete required driver safety, food handling, privacy and confidentiality, and meal delivery program training.
Ability to safely drive a delivery vehicle on an assigned route and follow navigation and dispatch instructions.
Ability to accurately read client identifiers, route documents, meal labels, and storage or reheating instructions.
Ability to communicate respectfully and empathetically with senior clients and report concerns clearly and promptly.
Ability to complete delivery documentation accurately and maintain confidentiality.
Ability to use material-handling equipment such as a two-wheeler and electric pallet jacks.
Ability to use computer software and hardware for data collection.
High proficiency in Microsoft Office software, including Outlook, Teams, Word, and Excel.
Ability to multitask, use multiple technology programs simultaneously, and manage time effectively.

Responsibilities

Obtain the assigned vehicle, route, delivery documentation, meals, temperature-controlled bags, and material-handling equipment at the scheduled start time.
Load and verify assigned meals at the meal operations loading dock and confirm required delivery documentation is present before departure.
Follow the pre-planned route and dispatch instructions to deliver meals to assigned clients on time and accurately.
Deliver meals directly to clients’ doors, use the approved greeting and delivery script, identify the program, present the meal, and communicate storage or reheating instructions.
Complete a brief check-in during each person-to-person delivery and report concerns shared by clients or observed during the visit according to program procedures.
Document wellness concerns, special requests, delivery issues, and client feedback using required receipts, logs, delivery documents, and/or the Neighbor CRM tool.
Promptly report client concerns, delivery issues, and safety concerns according to established program and Transportation procedures.
Keep temperature-sensitive meals in appropriate temperature-controlled packaging throughout the route.
Use carts and approved material-handling equipment to move products safely from the vehicle to the client.
Document undeliverable meals, keep them temperature controlled, and return them to meal operations immediately after the route unless otherwise directed.
Return delivery documents, receipts, logs, equipment, and undeliverable meals to the designated location at the end of the route.
Complete initial training before making deliveries and refresher training every three months.
Maintain client dignity, privacy, and appropriate professional boundaries.
Assist with processes supporting screening and onboarding for meal delivery programming, including phone calls as needed.
Assist with maintaining up-to-date client and site documentation in accordance with policies, procedures, professional standards, and external requirements.