MC EZ Fleet Prog Spec Sr- Position 02847
About The Position
This position is open to current DMV employees only. The Virginia Department of Motor Vehicles (DMV) is seeking an EZ Fleet Program Specialist Sr. to join the Motor Carrier Commercial Intrastate Operations (CICO) Division. This senior-level position provides advanced program support and development, compliance oversight, financial reconciliation, and participant guidance for the EZ Fleet programs. The role ensures operational integrity, program adherence, and a high standard of customer service while serving as a subject-matter expert for both internal and external stakeholders. This role requires frequent customer interaction through phone and email to resolve technical issues, support financial reconciliation, and ensure accurate record-keeping. This position handles large volume customers and testing new initiatives. Motor Carrier Services' Commercial Intrastate Operations (CICO) Division administers programs for Heavy Vehicle Use Tax (HVUT), Unified Carrier Registration (UCR), Operating Authority (OA), for-hire registration, and EZ Fleet/EZ REG. The Division ensures compliance with federal and state regulations and supports efficient operations and exceptional customer service to promote safety, consumer protection, and transportation reliability. The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values. We live them!
Requirements
- In-depth knowledge of EZ Fleet program policies, procedures, and compliance requirements.
- Ability to interpret and apply regulations to complex scenarios.
- Knowledge of customer service best practices, including escalation management and issue resolution frameworks.
- Customer relationship management skills to build trust, ensure participant satisfaction, and maintain professionalism in high-pressure scenarios.
- Familiarity with DMV systems, workflows, and documentation standards.
- Communication skills (verbal and written) to clearly explain policies, provide guidance, and de-escalate challenging situations.
- Technical troubleshooting skills to assist users with system navigation and resolve operational issues efficiently.
- Ability to identify patterns and trends in participant inquiries and operational data, and proactively recommend improvements.
- Ability to balance multiple priorities while maintaining accuracy, responsiveness, and service quality.
- Experience providing training and giving presentations.
Nice To Haves
- Extensive experience in DMV EZ Fleet Program and systems.
Responsibilities
- Provides advanced program support and development for the EZ Fleet programs.
- Conducts compliance oversight for the EZ Fleet programs.
- Performs financial reconciliation for the EZ Fleet programs.
- Offers participant guidance for the EZ Fleet programs.
- Ensures operational integrity and program adherence.
- Serves as a subject-matter expert for internal and external stakeholders.
- Handles frequent customer interaction via phone and email to resolve technical issues.
- Supports financial reconciliation through customer interaction.
- Ensures accurate record-keeping.
- Manages large volume customers.
- Tests new initiatives.
Benefits
- Driver history check
- Criminal background check
- Fingerprint-based criminal history check
- E-Verify participation
- Reasonable accommodations available for persons with disabilities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
