Maternity Tour Guide PRN

Inova Health System • Fairfax, VA

21d • Onsite

About The Position

Inova Well is seeking a dedicated Maternity Tour Guide to guide expectant parents through the hospital’s labor and delivery and postpartum units. The guide familiarizes participants with the facility so they are prepared to navigate the hospital as patients, shares information about women’s hospital amenities and services, and explains important facts about what to expect during their stay. This is a PRN/as-needed role with days varying.

The guide provides instruction using Inova’s specified tour curriculum, demonstrates expert knowledge of tour content, responds accurately and appropriately to participant questions and issues, and applies problem-solving skills as needs arise. The position also requires maintaining knowledge of hospital touring guidelines, procedures, and processes; reviewing tour rosters and planning activities for participants; and gathering and communicating feedback from participants and site contacts to the program manager.

Tours are usually scheduled Monday through Friday between 3:00 p.m. and 7:00 p.m., and on weekends between 9:00 a.m. and 6:00 p.m. Preferred availability includes scheduling tours 3–6 months in advance and committing to a minimum of 25 hours per quarter.

Requirements

• High school diploma or equivalent.
• At least 1 year of relevant customer service experience.

Nice To Haves

• Ability to schedule tours 3–6 months in advance.
• Availability for at least 25 hours per quarter.
• Availability for tours usually scheduled Monday–Friday from 3:00 p.m. to 7:00 p.m. and weekends from 9:00 a.m. to 6:00 p.m.

Responsibilities

• Guide expectant parents through the labor and delivery and postpartum units, familiarizing them with the hospital.
• Share information about women’s hospital amenities and services and explain what patients can expect during their stay.
• Provide instruction based on the specified Inova tour curriculum.
• Demonstrate expert knowledge of tour content and respond accurately and appropriately to participant questions and issues.
• Apply problem-solving skills as issues emerge during tours.
• Maintain knowledge of hospital touring guidelines, procedures, and processes.
• Review tour rosters and plan activities appropriately for tour participants.
• Gather and communicate participant and site contact feedback to the program manager.

Benefits

• Inova matches the first 5% of eligible retirement contributions, starting on the first day.
• Team members, their spouses or partners, and their children can receive 25 mental health coaching or therapy sessions per person per year at no cost.
• Professional development opportunities.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED