Full Time Maternal Fetal Medicine Scheduler

Yale New Haven Health • New Haven, CT

6h

About The Position

Schedules patients for clinic visits, ultrasounds, testing, and evaluation through referrals from physicians’ offices and in-house staff. The role supports patient- and family-centered care by demonstrating participation, dignity and respect, information sharing, and collaboration. It provides exemplary customer service and a positive first impression for patients, families and friends, physicians, staff, and support department personnel. The employee is expected to adhere to the “I Am YNHH” service excellence pledge and promote a positive work environment.

Requirements

• High school graduation.
• Ability to work independently.
• Problem-solving, organizing, and prioritizing skills, with attention to need and urgency.
• Excellent telephone etiquette and a customer-service orientation.

Nice To Haves

• Courses in medical terminology.
• One to two years of experience in the medical field using computers and medical terminology.
• Previous Business Associate experience.
• Specific skills related to IDX scheduling.

Responsibilities

• Schedule patient appointments and exams requested by referring physicians using the IDX system.
• Answer telephone calls courteously, identifying oneself and the department every time.
• Perform duties to ensure accurate, prompt, and effective scheduling for the Department of Maternal-Fetal Medicine.
• Complete scheduling requests for the department.
• Schedule new patients, including confirmation letters and phone calls; arrange return visits and ultrasounds; follow up to rebook missed appointments and cancellations; and coordinate pre-certification before visits.
• Use the IDX system to address scheduling issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED