Material Handler

Ralliant•Dallas, TX

12d•Onsite

About The Position

The Material Handler supports the Dallas Service Center and its customers in the Texas region by providing administrative and operational support, including opening work orders, packing, shipping, receiving, and pickup and delivery activities. The role also supports tracking and expediting calibrations, monitoring and updating open work orders, and responding promptly to customer and operational requests. The work environment is fast-paced and high-energy. The role works under the direction of the Senior Customer Service Representative and includes participation in weekly team calls and following the escalation path for issues. Tektronix provides training opportunities to support professional growth.

Requirements

Valid driver’s license and a clean driving record.
Highly organized, proactive, and able to handle multiple tasks.
At least 1–2 years of material handling and/or customer service experience.
Excellent computer skills, including Microsoft Word, Excel, and Outlook.
Ability to lift 50 pounds or more.
Ability to work productively in a team environment and take great care of equipment.
Good written and verbal communication skills.
Strong work ethic and multitasking skills.
Meticulous attention to detail and commitment to accurate, high-quality work.
Ability to work a flexible schedule with occasional overtime.
Ability to arrive on time consistently at customer locations and the office.

Nice To Haves

Customer service experience handling customer inquiries by phone.
Prior data-entry experience.
Experience with UPS, FedEx, management information system databases, or other CRM systems.
Shipping and receiving experience, equipment packing, and coordinating or scheduling shipments with FedEx and UPS WorldShip.

Responsibilities

Deliver company cargo to customers.
Ensure accuracy of job-related paperwork.
Maintain the safety of crew members, employees, and the public while operating company vehicles or performing or supervising company activities.
Follow guidelines for using equipment needed for local moving and storage jobs.
Keep vehicles and equipment areas clean, safe, and in working order.
Ship and receive packages, count and route material, and complete associated documentation; operate warehouse machinery such as forklifts and pallet jacks as needed.
Perform daily pickups and deliveries in the Dallas area.
Pack equipment according to established standards to protect it during transport and prevent damage.
Perform daily shipping and receiving using FedEx and UPS systems.
Operate a foam packaging machine and ship packages ranging from small parcels to freight-sized shipments.
Organize and electronically file shipping documentation.
Manage packaging supplies and submit orders.
Work with multiple service centers to track and expedite calibrations as needed.
Monitor and reschedule open work orders and provide updates.
Respond urgently to customer and operational requests.
Participate in weekly team calls under the direction of the Senior Customer Service Representative and follow the escalation path to raise issues.