Material Handler
About The Position
The Material Handler supports Tektronix’s Dallas Service Center and Texas customer base by providing administrative and material-handling support. Duties include opening work orders, packing, shipping, receiving, pick-up and delivery, and other activities needed to support customers. The role involves daily local deliveries and shipments, handling packages ranging from small parcels to freight-sized items, and packing equipment according to established standards to prevent damage during transport. The position also includes organizing shipping documentation, managing packaging supplies, tracking calibration work with other service centers, and monitoring and updating open work orders. The work environment is fast-paced and high-energy. Tektronix provides training opportunities to support professional growth. The role works under the direction of the Senior Customer Service Representative and participates in weekly team calls and the established escalation process.
Requirements
- Valid driver’s license and clean driving record.
- At least 1–2 years of material handling and/or customer service experience.
- Strong computer skills, including Microsoft Word, Excel, and Outlook.
- Ability to lift 50 pounds or more.
- Ability to work productively in a team environment and take exceptional care of equipment.
- Good written and verbal communication skills.
- Strong work ethic and multitasking skills.
- Highly organized and proactive, with meticulous attention to detail and commitment to accurate, high-quality work.
- Ability to work a flexible schedule with occasional overtime.
- Ability to arrive on time consistently at customer locations and the office.
Nice To Haves
- Customer service experience handling customer inquiries by phone.
- Prior data-entry experience.
- Experience with UPS, FedEx, management information system databases, or other CRM systems.
- Shipping and receiving experience, equipment packing, and coordination or scheduling with FedEx and UPS WorldShip.
Responsibilities
- Deliver company cargo to customers and perform daily pick-ups and deliveries in the Dallas area.
- Ensure accuracy of all job-related paperwork and shipping documentation.
- Maintain the safety of crewmembers, fellow employees, and the public while operating company vehicles or performing company activities.
- Follow guidelines for using equipment needed for local moving and storage jobs.
- Keep vehicles and equipment areas clean, safe, and in working order.
- Ship and receive packages; count and route materials, which may involve chemicals; complete associated documentation and operate warehouse machinery as needed.
- Pack equipment according to established packaging standards to protect it during transport and prevent damage.
- Conduct daily shipping and receiving using FedEx and UPS systems, including shipping packages ranging from small parcels to freight-sized shipments.
- Operate a foam packaging machine.
- Organize and electronically file shipping documentation.
- Manage packaging supplies and submit orders.
- Partner with multiple service centers to track and expedite calibrations as needed.
- Monitor and reschedule open work orders and provide updates.
- Respond urgently to customer and operational requests.
- Work under the direction of the Senior Customer Service Representative, participate in weekly team calls, and follow the escalation path to raise issues.
Benefits
- Training opportunities for professional growth.
- Eligible for a bonus as part of the total compensation package.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
