Distribution/Logistics - Material Handler I

EssilorLuxottica Group•Lewisville, TX

About The Position

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms. Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. In our dynamic environment, fueled by technology and innovation, our people have the space to pioneer new solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn! GENERAL FUNCTION Eyewear Returns specialists responsible to issue credits to our customers with accuracy and timeliness and professional communicate with our business partners, internal team members as well as any other business stakeholders on status, issues and resolutions.

Requirements

Excellent communication skills and organization
Working knowledge of Microsoft Office programs, including Excel and Outlook
Attention to detail
Able to work under deadline request
Working experience in Logistics or Supply Chain Management
Ability to work independently with minimal supervision
Self-motivated
Excellent mathematical aptitude
Ability to multi-task and flex between roles
Ability to work flexible hours and overtime as requested
High School Diploma or equivalent

Nice To Haves

Customer Service Experience
Knowledge of SAP Warehouse Management System
Advanced knowledge of Excel

Responsibilities

Primary point of contact for Luxottica’s After Sales Eyewear Returns
Ensure accuracy and timely processing of Credit
Professional communication with business stakeholders on status, obstacles, and resolutions
Communicates with the After Sales leadership on issues, status and resolution
Flexible to support the business needs Trouble shoot and resolve issues
Achieve Key Performance Indicators
Manage trouble log and resolution SOP’s