Distribution/Logistics - Material Handler I (Aftersales Returns Specialist)

EssilorLuxottica Group•Lewisville, TX

About The Position

This posting is for an existing vacancy within our business. EssilorLuxottica is a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products. Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology. In our dynamic environment, fueled by technology and innovation, our people have the space to pioneer new solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Requirements

Excellent communication skills and organization
Working knowledge of Microsoft Office programs, including Excel and Outlook
Attention to detail
Able to work under deadline request
Working experience in Logistics or Supply Chain Management
Ability to work independently with minimal supervision
Self-motivated
Excellent mathematical aptitude
Ability to multi-task and flex between roles
Ability to work flexible hours and overtime as requested
High School Diploma or equivalent

Nice To Haves

Customer Service Experience
Knowledge of SAP Warehouse Management System
Advanced knowledge of Excel

Responsibilities

Primary point of contact for Luxottica’s After Sales Eyewear Returns
Ensure accuracy and timely processing of Credit
Professional communication with business stakeholders on status, obstacles, and resolutions
Communicates with the After Sales leadership on issues, status and resolution
Flexible to support the business needs
Trouble shoot and resolve issues
Achieve Key Performance Indicators
Manage trouble log and resolution SOP’s