Matcharista / Barista

Vale Concepts•Phoenix, AZ

13d

About The Position

Vale is hiring a Matcharista / Barista, also described as a Matcha Ambassador, to work with its mobile matcha carts throughout Phoenix. The role involves preparing matcha, coffee, and other beverages while creating a welcoming, thoughtful guest experience and sharing knowledge about matcha. Shifts take place in different neighborhoods and at events, so the work is dynamic and requires adapting to changing conditions and priorities. The Matcha Ambassador represents Vale to guests, maintains beverage quality and presentation, follows food-safety and sanitation procedures, and helps keep the bar clean and organized. Team members are expected to arrive on time, treat coworkers professionally, and contribute to Vale’s growth. The role requires weekend availability, and availability for mornings and holidays.

Requirements

Outgoing and people-focused, with enthusiasm for engaging guests and creating genuine connections.
Curiosity about matcha, including its benefits, flavor profiles, and preparation methods.
Attention to detail and pride in delivering consistent, high-quality beverages.
A hospitality-focused approach to customer service.
Considerate and kind, with an interest in teamwork and connecting with people.
Weekend availability; weekend shifts are regularly scheduled.
Versatility and adaptability in a dynamic cart environment, including the ability to learn how cart equipment functions, think on one’s feet, and juggle priorities.
Ability to stand for extended periods and lift up to 60 lbs.
Availability for mornings, weekends, and holidays.
At least 18 years of age at the time of application.

Nice To Haves

Previous barista or food-service experience.
Social media and content-creation experience.

Responsibilities

Prepare ceremonial-grade matcha, coffee, and other beverages accurately and consistently, using proper mixing techniques, temperature control, and presentation.
Maintain knowledge of matcha origins, flavor profiles, caffeine content, and benefits.
Follow beverage recipes, quality standards, and visual-presentation guidelines.
Welcome guests warmly and create a calm, inviting atmosphere through mindful service.
Educate guests about matcha and guide both first-time drinkers and experienced enthusiasts.
Maintain a clean, organized bar space and follow food-safety, sanitation, and opening and closing procedures.
Support smooth café operations during quiet and high-volume periods and arrive on time.
Represent Vale positively and understand its history, company values, and enthusiasm for matcha.
Treat coworkers with kindness, respect, and professionalism.
Contribute content for Vale’s social media teams.