Master Service Technician | Hattiesburg, MS

Empire Truck Sales•Hattiesburg, MS

4d•Onsite

About The Position

Empire Truck Sales, one of the largest Freightliner and Western Star heavy truck dealerships in the Southeast, is seeking an experienced Master Service Technician to serve as an expert technical resource for challenging heavy truck diagnostics and repairs. The role combines advanced diesel repair expertise, manufacturer-level technical problem-solving, and guidance for other technicians. The position is based at Empire Truck Sales in Hattiesburg, Mississippi, and is full-time on the day shift, with negligible travel.

Requirements

At least 6 years of heavy-duty truck technician experience, with demonstrated expert-level diagnostic skills.
ASE Master Medium/Heavy Truck Technician certification or equivalent level of OEM certification.
Demonstrated productivity, repair accuracy, and low comeback rates.
Ability to explain complex technical issues to technicians, service advisors, and customers.
Complete professional tool set and diagnostic laptop; a laptop loan program is available.
Valid driver’s license and clean Motor Vehicle Record (MVR).
Ability to work assigned shifts and overtime as needed.

Nice To Haves

DTNA, Detroit, Cummins, or Allison certifications are strongly preferred.
Western Star experience is a plus.
Class A CDL is a plus but not required; willingness to obtain one is preferred.

Responsibilities

Serve as the shop’s lead diagnostic resource for complex, intermittent, and repeat repairs.
Perform major engine overhauls, Detroit DT12 and Allison transmission repairs, and advanced electrical and multiplex troubleshooting.
Handle ECU programming, parameter changes, and software updates.
Work with DTNA technical support and field service engineers on difficult cases.
Train, mentor, and quality-check the work of junior technicians.
Partner with service advisors and the shop foreman on repair estimates and customer communication.

Benefits

Top-tier earning potential based on experience, productivity, and applicable pay structure.
Ongoing advanced DTNA and OEM certification training.
Tool and laptop loan programs.
Leadership opportunities, including shop foreman and trainer roles.
Medical, dental, vision, and life insurance.
Company-paid short- and long-term disability.
401(k) with company match.
Paid holidays and vacation time.
State-of-the-art facilities.
Boot and safety glasses allowance.
Strong safety culture.