Master Data, Order to Cash

Merck • Bedford, MA

10h • Remote

About The Position

We are seeking a highly skilled and motivated an expert for Master Data, Order-to-Cash (O2C) to support the Global Process Owner (GPO) within our Life Science division to own and steward master data relevant to O2C (customer master, pricing/terms data, credit data, dispute identifiers, etc.) and ensure data quality, consistency, lineage, and compliance across regions and systems (ERP, CRM, billing, collections).

Requirements

• Bachelor’s degree in Business or related
• 5-7+ years in O2C, Customer Service, or business process improvement and program or project management experience
• Strong process mapping, value stream design, and controls thinking
• Demonstrated ability to manage cross-functional teams and navigate matrix organizations
• Change management, stakeholder management, and communication skills
• Familiarity with ERP/CRM systems (e.g., SAP, Oracle) and data governance concepts
• Data-driven decision making; KPI development and tracking
• Risk assessment, issue management, and remediation planning

Nice To Haves

• MBA or equivalent
• Certifications desired: PMP, Lean Six Sigma, or equivalent

Responsibilities

• Defining and maintaining data standards, definitions, and data quality rules for O2C domains
• Collaborating with Process Owner, CS, Finance, IT, and Legal to design and enforce data governance policies
• Managing data quality: profiling, remediation of data defects, and measurement of data quality KPIs
• Maintaining data lineage and mapping across systems; support data migration and system changes
• Leading data stewardship activities: issue triage, escalation, and resolution; coordinate with regional data stewards
• Supporting master data change control processes (additions, deactivations, merges) with proper approvals
• Ensuring regulatory/privacy considerations (e.g., data minimization, PII handling) in data processes
• Providing data-related training and awareness to O2C teams
• Producing and maintain data quality dashboards and exception reports; partner on remediation plans

Benefits

• health insurance
• paid time off (PTO)
• retirement contributions
• other perquisites

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level