Master Data Management Lead

London Drugs Limited•Richmond, BC

36d•Onsite

About The Position

As Master Data Management Lead, you will play a key role in ensuring the accuracy, consistency, and integrity of master data across product, vendor, and location domains. This is a hands on leadership role ideal for a data professional who enjoys balancing individual contribution with team development while driving high standards of data quality and governance. You will directly lead an MDM Analyst/Specialist, own day to day item setup and data processes, and partner closely with Merchandising, IT, Supply Chain, Finance, and other stakeholders to enable strong decision making and operational excellence across the business.

Requirements

Deep expertise in master data management, data governance frameworks, and data quality methodologies
Strong understanding of retail product hierarchies, SKU attributes, vendor, and location data
Experience working with MDM/PIM platforms and retail ERP systems
Knowledge of database structures and data integration methodologies
Advanced Excel skills and SQL proficiency
Strong attention to detail with the ability to manage multiple priorities in a deadline driven environment

Nice To Haves

Experience in a lead, senior, or supervisory data management role
Hands on experience implementing or administering MDM platforms in retail
Exposure to ERP systems such as Oracle Retail, SAP, Microsoft Dynamics, or similar
Familiarity with data quality tools and BI platforms (e.g., Power BI, Tableau)
Knowledge of data modeling, ETL processes, and API integrations
Certification in data management (CDMP) or related credentials

Responsibilities

Lead, coach, and support MDM Analyst/Specialist(s) through clear direction, performance feedback, and skill development
Prioritize and assign work based on business timelines and complexity
Foster a culture of accuracy, accountability, and continuous improvement
Escalate complex issues and capacity constraints as needed
Oversee and perform creation and maintenance of product master data, including attributes, descriptions, hierarchies, UPCs, and pricing
Manage new item setup processes to ensure timely, accurate data aligned with merchant and system requirements
Establish and maintain product hierarchies (department, class, subclass, SKU)
Partner with merchants on attribute standardization, taxonomy, and product descriptions
Manage the full item lifecycle from creation through discontinuation
Coordinate closely with Supply Chain on case pack, ordering, and logistical attributes
Execute and continuously enhance data governance standards, policies, and procedures
Monitor, audit, and report on data quality metrics including accuracy, completeness, and timeliness
Implement validation rules and controls to prevent errors across the data lifecycle
Track KPIs and drive corrective action to improve data quality outcomes
Oversee vendor master data including supplier details, payment terms, and onboarding processes
Maintain location data for stores, distribution centres, and cross dock facilities
Partner with Procurement, Finance, Planning, and Supply Chain on data requirements and changes
Serve as the operational owner of the MDM/PIM platform
Ensure data synchronization across ERP, POS, merchandising, e commerce, and warehouse systems
Partner with IT on system configuration, data mapping, integrations, and troubleshooting
Support data migrations related to system upgrades and implementations
Design, document, and maintain master data workflows and standard operating procedures
Identify opportunities to streamline processes, reduce errors, and improve efficiency
Create and maintain training materials to support consistent data practices
Proactively recommend process, system, and policy improvements
Build strong working relationships with Merchandising, Planning, Pricing, Finance, and Supply Chain teams
Support analytical, reporting, and operational data needs across the business
Educate partners on data governance standards and shared accountability for data quality