Spa - Massage Therapist (Part-Time)

Ojai Valley Inn & Spa•Ojai, CA

About The Position

The Massage Therapist provides professional massage and body treatments at Spa Ojai and supports spa operations and guest service. The therapist is expected to be highly trained in current treatments, use Spa Ojai products, and contribute to a team of educated and passionate service providers. The role requires a current CAMTC massage therapist license, at least 500 hours of instruction from an accredited massage therapy school or American Massage Therapy Association certification, current professional liability insurance, and the ability to perform at least Swedish and deep-tissue massage. The employer states that liability insurance will be reimbursed by OVI after 90 days of successful employment. The therapist delivers treatments according to the training manual and service standards, maintains a clean, safe, organized, and well-stocked treatment environment, and provides attentive, confidential guest care. Duties include consulting with guests about their wellbeing and treatment preferences, preparing and sanitizing treatment rooms, promoting spa services, using company systems and products, and following scheduling, safety, and operational procedures. The position also involves attending meetings and training and completing other job-related duties assigned by a supervisor. This is a part-time role requiring a flexible schedule, including evenings, weekends, and holidays when business requires. The candidate must have good communication and people skills, maintain a professional appearance and demeanor, and remain calm and courteous in demanding guest situations.

Requirements

Current state massage therapist license (CAMTC).
At least 500 hours of instruction from an accredited massage therapy school, or certification by the American Massage Therapy Association.
Current professional massage therapist liability insurance; reimbursement by OVI is available after 90 days of successful employment.
Qualified to perform at least two massage modalities, including Swedish and deep tissue.
High school graduate.
Legal ability to work in the United States.
Average reading, writing, and oral proficiency in English.
Ability to perform basic arithmetic.
Good written and oral communication skills and the ability to make guests comfortable during treatment.
Excellent people skills and the ability to work cohesively with other employees as part of a team.
Positive, outgoing, and naturally engaging personality.
Ability to follow service standards, policies, procedures, and standards of verbiage.
Ability to maintain discretion and confidentiality of guest and pertinent hotel information.
Ability to read and interpret memos, communication logs, safety rules, operating and procedure manuals, and reservation printouts.
Ability to interact with clients and employees from varied ethnic and educational backgrounds.
Ability to write routine correspondence and complete reports and paperwork.
Ability to solve problems, process information efficiently, prioritize tasks, and make decisions in the client’s and spa’s best interests.
Ability to understand and carry out written, oral, or diagrammed instructions using common sense.
Ability to think and respond quickly, remain calm and courteous in difficult customer situations, and recognize emergency-reporting procedures.
Ability to work a flexible schedule, including evenings, weekends, and holidays when required.
Ability to maintain professional appearance, behavior, integrity, and openness with guests and fellow employees.
Knowledge of the property’s philosophy and practices.

Nice To Haves

Fluency in a foreign language, preferably Spanish.
Experience in the hospitality industry in a similar position.
One to three years of technical experience.
Background in body therapies, massage therapy, fitness, health care, or resort and spa work.
CPR certification.
Previous guest service training.

Responsibilities

Attend periodic spa operations meetings and training.
Perform massages and body treatments according to the training manual, service standards, and established protocols.
Greet guests professionally, confirm their treatment, explain what to expect, consult about their wellbeing, and suggest an appropriate treatment strategy.
Check periodically that massage pressure is comfortable for the guest.
Maintain a neat, clean, safe, and well-stocked treatment environment, including massage rooms, treatment areas, and locker rooms.
Clean, sanitize, and prepare the treatment room for the next appointment.
Begin and end treatments within five minutes of the scheduled time and complete services within their established time frames.
Prepare a beverage for post-treatment relaxation and escort guests to the Serenity Lounge after treatment.
Promote the spa, its services, and its programs; lead by example as a role model for guests.
Maintain guest confidentiality and professional conduct, and use discretion with hotel information.
Follow OVI and Forbes service standards, company policies and procedures, verbiage standards, product-control guidelines, and employee handbook requirements.
Use company computer systems and telephone procedures as directed.
Read and follow posted schedules and room assignments; arrive at the work area at the scheduled time.
Attend product, treatment, and protocol training and other meetings scheduled by management.
Maintain proper uniform and personal appearance.
Report unsafe conditions to management, submit maintenance requests for equipment needing repair, and report accidents immediately to the Spa Director.
Use sound judgment to end a service if it becomes unprofessional or uncomfortable for either party.
Perform additional duties assigned by spa leadership or a supervisor.