Spa - Massage Therapist (Part-Time)

Ojai Valley Inn•Ojai, CA

About The Position

The Massage Therapist provides professional massage and body treatments at Spa Ojai and contributes to spa operations and guest service. The role requires delivering treatments according to established standards and protocols, using Spa Ojai products, maintaining a clean and organized treatment environment, and providing discreet, comfortable service to guests. The therapist works collaboratively with spa colleagues, follows company and property policies, and supports the spa’s service philosophy. This is a part-time position with a flexible schedule that includes weekends and holidays.

Requirements

Current state massage therapist license (CAMTC).
At least 500 hours of instruction from an accredited massage therapy school, or certification by the American Massage Therapy Association.
Current professional massage therapist liability insurance; reimbursement by OVI is available after 90 days of successful employment.
Qualified to perform at least two massage modalities, including Swedish and deep tissue.
High school graduate.
Legal ability to work in the United States.
Average reading, writing, and oral proficiency in English; ability to perform basic arithmetic.
Good written and oral communication skills and the ability to help guests feel comfortable during treatment.
Excellent people skills and ability to interact with clients and employees from varied ethnic and educational backgrounds.
Ability to maintain discretion and confidentiality regarding guests and pertinent hotel information.
Ability to work a flexible schedule, including evenings, weekends, and holidays when business requires.
Ability to work cohesively with other employees as part of a team and follow company service standards, policies, procedures, and standards of verbiage.
Ability to read and interpret workplace documents, write routine correspondence, and handle reports and paperwork.
Ability to solve problems, prioritize tasks, process information efficiently, make decisions in the client’s and spa’s best interests, and respond quickly and calmly to challenging situations.
Professional appearance, behavior, integrity, and openness with guests and fellow employees.
Ability to follow emergency-reporting procedures and maintain a clean and safe work area.

Nice To Haves

Fluency in a foreign language, preferably Spanish.
Experience in the hospitality industry in a similar position.
One to three years of technical experience.
Background in body technician work, massage therapy, fitness, health care, resorts, or spas.
CPR certification.
Previous guest service training.

Responsibilities

Attend spa operations meetings and training sessions.
Perform massages and body treatments according to training manuals, standards, and protocols.
Welcome guests professionally, confirm and describe treatments, consult about guest wellbeing, and recommend an appropriate treatment strategy.
Prepare the treatment room and maintain a neat, organized, clean, and sanitized treatment environment.
Follow guest-service procedures during treatments, including checking comfort and massage pressure, maintaining professional communication, and respecting guest privacy.
Prepare a post-treatment beverage and escort guests to the Serenity Lounge when appropriate.
Ensure treatments begin and end within five minutes of their scheduled times and are completed within the established service timeframe.
Maintain clean, safe, and well-stocked treatment areas, massage rooms, and locker rooms.
Promote spa services and programs and maintain knowledge of spa events, local events, departments, managers, policies, and scheduling procedures.
Follow product-control guidelines and use company-directed computer and telephone systems.
Follow assigned schedules, shifts, and room assignments; arrive at the work area on time and maintain promptness for appointments.
Wear the proper uniform and maintain professional appearance and conduct.
Respect guest confidentiality and do not solicit gratuities.
Use judgment to terminate a service if it becomes unprofessional or uncomfortable for either party.
Report unsafe conditions and accidents to management or the Spa Director, and submit maintenance requests for equipment needing repair.
Perform additional duties assigned by spa leadership or the supervisor.
Participate in additional product and treatment training as scheduled.