Massage Therapist Lead Coordinator - Mii amo
About The Position
Mii amo is seeking an outgoing, energetic, passionate, and authentic Massage Therapist Lead Coordinator to join their team. At Mii amo, the focus is on creating and delivering personalized extraordinary experiences for all guests and team members within a fast-paced, collaborative, inclusive, and engaging culture that boasts one of the best views. This role will involve conducting and coordinating training programs for Massage Service Providers, assisting with operations introductions and treatment knowledge, with a strong emphasis on Forbes standards. The Lead Coordinator will also support Mii amo leadership in treatment development, training, standards, and guest satisfaction to build a proper service culture.
Requirements
- High school diploma or GED, and/or equivalent work experience.
- Arizona State licensed.
- At least 5 years Spa treatment experience currently employed at Mii amo as a Service Practitioner.
- Excellent written and verbal communication skills.
- Attention to detail and able to multi-task many priorities.
- Training skills.
- Self-motivated, ability to work with little supervision and organized.
- Must be dependable and willing to learn new procedures and methods.
- Excellent computer skills required.
- Strong team member relations skills.
Responsibilities
- Coordinate and conduct Service Provider team members’ orientation, Forbes Standards training, customer service training, Protocol training and other training meetings as necessary.
- Block therapists and help manage schedule for trainings.
- Manage treatment rooms for trainings.
- Maintain excellent knowledge on all services and products.
- Develop treatment protocols and SOP’s to support service offerings.
- Assist with the on-boarding of new hires providing training on services, service culture and standards.
- Works with Spa leadership to ensure proper SOP and training manuals, onboarding and daily checklist are implemented.
- Coordinate with product/tech vendor partners to provide team with training, protocols, procedures.
- Inspect Forbes Training standards and incorporate into protocols, procedures and trainings.
- Assist in reviewing QA (Quality Assurance) with Spa leadership team, identifying areas for improved consistency and service execution, refining training for improvement.
- Assist Training Manager with trainings and materials as requested.
- Develop and maintains relations with Mii amo team.
- Maintain confidentiality of Mii amo information at all times.
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
