Student Employment: Masonicare IT Junior Analyst - AY 26/27

Quinnipiac University • Hamden, CT

3d • Onsite

About The Position

This is a student employment position within the Office of Community Engagement, specifically for the Masonicare IT Junior Analyst role. It is designated as Federal Work-Study. The position involves providing technology support to end-users, including nurses, clinicians, therapists, providers, and administrative staff, with a focus on basic troubleshooting, account management, and documentation. The role also includes assisting with application upgrades, testing, and hardware support, while adhering to strict HIPAA, privacy, security, and confidentiality requirements.

Requirements

• Interest in information technology, information systems, cybersecurity, or healthcare technology.
• Basic technical troubleshooting and problem-solving skills.
• Strong communication, documentation, organization, and customer-service skills.
• Ability to learn new systems, follow procedures, protect confidential information, and ask for guidance.

Responsibilities

• Assist end users with basic troubleshooting involving system access, workflows, navigation, and functionality.
• Support nurses, clinicians, therapists, providers, and administrative staff with routine technology needs.
• Assist with account setup, access requests, role-based permissions, and onboarding technology tasks.
• Document incidents, troubleshooting steps, system procedures, and commonly used solutions.
• Help monitor and update IT service tickets while providing professional customer service.
• Support application upgrades, user acceptance testing, workflow validation, and enhancement projects.
• Assist with connected devices, workstations, printers, mobile devices, and other approved equipment.
• Follow HIPAA, privacy, security, and confidentiality requirements when working with systems and information.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed