Marketplace Navigator Benefits Expert
About The Position
We are seeking a qualified and experienced Healthcare.gov Navigator to assist individuals and families in navigating the Health Insurance Marketplace. The successful candidate will provide education and enrollment assistance to help consumers understand their healthcare options, answer questions, and support the enrollment process. The role requires a deep understanding of the Healthcare.gov system, compassion for underserved populations, and a commitment to improving health outcomes. This is a full-time remote position with a little travel, reporting to the Director of Expert Services. Travel may be up to 10% per year for client meetings and company engagements, both local and occasional out-of-town.
Requirements
- Minimum of 10 years of direct experience as a Healthcare.gov Navigator or similar role, with a thorough understanding of the Affordable Care Act (ACA) and the Health Insurance Marketplace.
- Minimum of 3 years of customer service, healthcare navigation, benefits administration, or case management experience.
- Certification as a Healthcare.gov Navigator, if required by state or federal regulations.
- Strong knowledge of the enrollment process, subsidy calculations, and healthcare options available on Healthcare.gov.
- Strong analytical and documentation skills; detail oriented.
- Strong writing, communication, and stakeholder engagement skills.
- Experience working in a fast-paced, service-oriented environment.
- Ability to handle confidential sensitive medical information.
- Proficiency with Customer Relationship Management systems such as Salesforce and Tableau, workforce management tools, Google Workplace, Slack, and minimal usage of Microsoft Office Suite.
- Prolonged sitting and computer work.
Nice To Haves
- Experience providing benefits counseling, healthcare, eligibility analysis, advocacy, or case management.
- Experience working with vulnerable populations or individuals navigating serious health or financial challenges.
- Experience coordinating employer-sponsored benefits with federal and state programs.
- Bilingual English/Spanish skills.
- Great customer service skills and the ability to provide 5 star service.
Responsibilities
- Educate individuals and families on Healthcare.gov coverage options, including the benefits and limitations of various plans.
- Assist clients in navigating the Healthcare.gov platform, explaining the application process and eligibility criteria.
- Help clients apply for subsidies and other financial assistance programs to lower their insurance costs.
- Conduct outreach activities to increase awareness of Healthcare.gov and encourage enrollment, especially among underserved communities.
- Maintain accurate records of all client interactions and ensure compliance with privacy and data security protocols.
- Stay up-to-date with Healthcare.gov policies, changes to enrollment periods, and program updates.
- Participate in community events and information sessions to educate the public on Healthcare.gov and health insurance options.
- Collaborate with healthcare providers, social services agencies, and other community partners to facilitate enrollment.
Benefits
- Flexible remote work environment.
- Paid Time Off (PTO) plus all federal holidays off.
- Comprehensive benefits package with health, dental, and vision insurance; group term life; short-term disability; long-term disability; voluntary life plans; and numerous supplemental plans.
- Paid maternity, paternity, and adoption leave benefits.
- Cancer Experts Now supplemental plan.
- 401(k) retirement plan with matching contributions.
- Supportive and collaborative work environment.
- Opportunity to be part of a rapidly growing company dedicated to making a difference in the lives of families.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
