Marketing Technology Manager, eCommerce Customer Experience
About The Position
The Marketing Technology Manager will drive the strategy for the marketing tools and content and catalog management platform used by Microsoft’s Online Customer Experience (OCE) team to run marketing on Microsoft’s online store. The role connects platform capabilities with operational execution by validating new features before release, translating capabilities into scalable ways of working, and building low-code and web-based workflow applications that reduce friction for the team. The successful candidate combines marketing technology expertise with practical software development skills to support launches, campaigns, and global content updates. The position is part of Consumer eCommerce’s OCE team, which engages consumers globally across direct channels in Gaming, Windows, M365, and Surface. The team aims to build emotional connections with consumers and grow the business. Microsoft describes its culture as centered on a growth mindset, innovation, collaboration, respect, integrity, accountability, and inclusion.
Requirements
- Bachelor’s degree in computer science, Information Systems, Engineering, or a related field and 2+ years of experience in Marketing Technology, Technical consulting, Content Management Systems, eCommerce Operations, or related experience; or equivalent experience.
Nice To Haves
- Hands-on experience setting up and running enterprise or headless content and catalog management platforms such as Adobe Experience Manager or Adobe Commerce, including templates, front-end design systems, back-end authoring components, and authoring workflows.
- Hands-on experience building and maintaining front-end tools, back-end integrations (APIs, data pipelines, connectors), and automated build, test, and validation workflows, including launch-readiness quality gates.
- Working knowledge of HTML, CSS, JavaScript, and component-based design, with the ability to inspect, troubleshoot, and validate page rendering.
- Experience with APIs and JSON, including testing and validating integrations with marketing tools.
- Understanding of back-end integrations and data flows between content, catalog, product information, and commerce systems, including tracing and diagnosing publishing or sync issues.
- Experience building test frameworks, running end-to-end and regression testing, and owning release readiness and go/no-go decisions for production.
- Experience building low-code applications, automations, or plugins, such as Power Apps, Power Automate, or Copilot Studio, to solve workflow problems.
- Working knowledge of SQL, Excel, or Power BI for analyzing workflow effort and performance.
- Experience with cloud platforms (Azure preferred) and automated build, test, and release tools such as Azure DevOps or GitHub Actions.
Responsibilities
- Lead the operations strategy for the content and catalog management system, using expertise in marketing tools and capabilities, front-end components, back-end integrations, and page templates.
- Establish and maintain shared understanding of tools, workflows, and standard operating procedures across FTE and supplier teams through training materials, enablement sessions, up-to-date documentation, and ongoing end-to-end enablement.
- Define, run, and approve end-to-end testing of new platform features, including test scenarios, acceptance criteria, defect triage with engineering partners, and go/no-go decisions for production deployment.
- Understand platform architecture, integration patterns, and data flows across content, catalog, commerce, and product information systems, and contribute to discussions with engineering partners.
- Conduct deep dives into authoring workflows by mapping effort and processes, benchmarking time and steps per task, identifying friction points, and maintaining a prioritized list of feature enhancements for platform and engineering partners.
- Embody Microsoft's Culture and Values.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
