Customer Experience Marketing Manager

Everpure•Santa Clara, CA

9h•$182,000 - $273,000•Onsite

About The Position

The Customer Experience Marketing Manager serves as a strategic bridge between Everpure’s Customer Experience organization and global Marketing leadership. Reporting into CX while embedded as a partner within Marketing, the role turns real-world customer outcomes into market-differentiating narratives that elevate the brand. It works across Marketing, Sales, Customer Success, and Product, combining executive positioning with customer advocacy. The position is based in an primarily in-office environment, with work expected from Everpure’s Santa Clara office in accordance with company policies, except during PTO, work travel, or other approved leave.

Requirements

10 years of B2B marketing and positioning experience in complex enterprise or technology environments.
Proven expertise in product marketing, customer marketing, or enterprise customer experience in complex enterprise technology environments.
Strong background developing differentiated positioning and executive-ready communications.
Demonstrated ability to lead strategic initiatives, align cross-functional leaders, and shape narrative priorities across diverse teams without direct authority.
Exceptional ability to translate operational metrics, customer feedback, and technical milestones into human-centered stories for global executive and technical audiences.

Responsibilities

Define and lead the end-to-end global CX positioning strategy, creating a storytelling framework that turns customer capabilities and operational milestones into marketing and sales collateral.
Partner with Marketing, Sales, and Product to incorporate CX proof points, customer lifecycle insights, and executive messaging into global campaigns, launches, and customer-facing presentations.
Work directly with global enterprise customers to develop case studies, testimonials, and reference stories that demonstrate business outcomes and strengthen customer retention.
Set and track quantitative benchmarks and performance indicators for CX marketing programs, showing their contribution to brand sentiment, pipeline acceleration, and customer advocacy.