Customer Experience Manager

Five Below•West Nyack, NY

About The Position

The Customer Experience Manager leads customer service and front-end operations at an assigned Five Below store. The role ensures crew members provide the B.E.S.T. customer service experience and helps the store achieve customer service score goals set by the District Manager. It also supports store readiness, merchandising, staffing, and daily operations, including performing store manager duties when the Store Manager is absent. The position is hourly and starts at $19.00.

Requirements

High school graduate or equivalent.
Minimum of 2 years of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
At least 18 years old and able to perform the essential job functions in compliance with applicable federal, state, and local laws.
Ability to frequently operate a cash register.
Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Ability to frequently ascend and descend ladders to retrieve and put away stock.
Ability to frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.
Ability to frequently move across the sales floor and to and from the stock room to assist customers and retrieve or put away merchandise.
Ability to work a flexible schedule to meet business needs, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide excellent customer service through personal contact with customers.
Train crew members on the B.E.S.T. customer service experience and ensure guests receive fast, friendly checkout.
Lead the assigned store in achieving and maintaining customer service score goals provided by the District Manager.
Lead front-end operations and ensure front-end merchandising, including candy, soda, and snacks, meets or exceeds brand standards.
Ensure front-end equipment is in working order and associates are trained to provide applicable services.
Perform opening and closing procedures; maintain store cleanliness and recovery; and keep the store ready for customers.
Perform Store Manager duties in the Store Manager's absence.
Partner with the Store Manager to recruit, train, coach, develop, and supervise crew members.
Review corporate communications and respond accordingly.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Perform additional responsibilities as determined by the Store Manager according to store needs.