Customer Experience Manager

Five Below•LaGrange, GA

13d•Onsite

About The Position

The Customer Experience Manager leads customer service and front-end operations at an assigned Five Below store, working to deliver a fast, friendly checkout and meet customer service score goals. The role partners with the Store Manager and store leadership team on crew recruitment, training, coaching, development, supervision, merchandising, and store recovery. The manager also maintains store readiness and cleanliness, handles opening and closing procedures, and performs Store Manager duties in the Store Manager’s absence. The position requires a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts, as well as travel when required. The job is hourly and starts at $15.00.

Requirements

High school graduate or equivalent.
Minimum of 2 years of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Ability to work a flexible schedule, including days, evenings, weekends, and potentially overnight shifts, and to travel as required.
Ability to identify and understand email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.
Frequently operate a cash register; move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet; climb ladders; kneel, bend, twist, and stoop; move around the sales floor and stock room; communicate and exchange accurate information; and remain stationary and upright for 80% of the time.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide strong customer service through personal contact and train them on the B.E.S.T. customer service experience.
Lead the assigned store in achieving and maintaining customer service score goals set by the District Manager.
Lead front-end operations and ensure front-end merchandising, including candy, soda, and snacks, meets brand standards.
Ensure front-end equipment is working and associates are trained to provide applicable services.
Perform opening and closing procedures and maintain store cleanliness, recovery, and readiness for customers.
Perform Store Manager duties in the Store Manager’s absence.
Partner with the Store Manager to recruit, train, coach, develop, and supervise crew members.
Review corporate communications and respond accordingly.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Carry out additional responsibilities assigned by the Store Manager based on store needs.