Marketing Support Specialist

Neighborly®•Waco, TX

8d•Hybrid

About The Position

The Marketing Support Specialist is part of the marketing team and Local Performance Marketing Team, supporting franchise owners with marketing-related questions and issues. The role evaluates franchise owner needs and uses good judgment and timely follow-through to research, respond to, and resolve requests to the franchisees’ satisfaction. It also requires accurately documenting and monitoring inquiries to ensure timely resolution. The successful candidate has a basic understanding of marketing tactics and tools, is driven, learns quickly, and demonstrates strong customer service skills. The position is full-time, Monday through Friday, 8:00 AM–5:00 PM CT, in a hybrid work model. Office locations are 500 E John Carpenter Fwy, Irving, TX, and 1010 N University Parks Drive, Waco, TX. Pay is competitive and commensurate with experience. Comprehensive benefits are available through Neighborly, with equity and bonus opportunities. The role is performed in typical office working conditions. Physical requirements include standing and sitting, seeing, hearing, communicating effectively, using standard office equipment and computers, and lifting or moving equipment, supplies, and materials weighing up to 25 pounds. Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.

Requirements

Associate degree in Marketing or a related field.
1–3 years of marketing, administrative, or sales support experience.
Experience with digital marketing and social media platforms.
Strong written, verbal, and interpersonal communication skills.
Customer service experience, including responding to inquiries, resolving issues, and maintaining positive client relationships.

Nice To Haves

Bachelor’s degree in Marketing or a related field.

Responsibilities

Build a strong working knowledge of internal and external marketing platforms and systems.
Support franchise owners with product training, knowledge, and expertise.
Respond to support requests by phone or email, and sometimes by video call.
Identify, research, and resolve franchise owner marketing issues in a timely manner.
Document and monitor franchise owner inquiries, internal research, and resolutions in the appropriate ticketing system.
Evaluate franchise owner needs and provide responsive service to resolve issues to their satisfaction.