Marketing Technical Support Specialist

Kendall Dealership Holdings • Meridian, ID

2d • Onsite

About The Position

Kendall Auto Group is seeking a Marketing Technical Support Specialist to collaborate with our team in the support of dealership personnel for our diverse group of car dealerships. This is not a remote position and requires on-site work in Meridian, Idaho. The primary responsibility of the QA/Technical Support Specialist is to proactively identify issues with our marketing and technology channels while providing support to dealerships for website and inventory issues.

Requirements

• Positive Attitude and a Commitment to Excellence
• Willingness to collaborate with and contribute to a winning Team
• Ability to embrace and drive positive change
• A proven track record in technical support and troubleshooting is required
• Excellent written and verbal communication skills
• Proficient with e-mail, Microsoft Word, Microsoft Excel, and other basic computer-based communication tools
• Practical problem-solving skills
• Well-honed listening skills

Nice To Haves

• Wordpress skills are a plus
• HTML skills are a plus
• Automotive inventory experience is a plus

Responsibilities

• Handling incoming support calls, emails
• Inventory support
• Website support
• Solving support tickets over the phone or creating tickets for follow-up
• Identify and resolve inventory issues from DMS, IMS, and CMS
• Inventory reports
• Website Quality Assurance testing
• Phone number QA testing
• Website/Vendor Audits

Benefits

• competitive hourly pay depending on experience

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed