Technical Support Specialist

Toole Design Group LLC • Silver Spring, MD

14h • $57,000 - $67,000 • Hybrid

About The Position

At Toole Design, we’re leading the way in creating safer, more connected communities through sustainable multimodal transportation design. We’re looking for a Technical Support Specialist to join our Silver Spring team, someone who enjoys solving problems and helping people, and who will keep our technology running so our teams can focus on designing safer, more connected streets. You are key connector across Toole by supporting day-to-day IT needs, onboarding new team members, and ensuring our systems run smoothly. You’ll troubleshoot a wide range of technical issues, collaborate with colleagues across disciplines, and take ownership of solutions that keep our teams productive and connected. Along the way, you’ll have opportunities to learn new technologies, contribute to IT initiatives, and grow your skills in a dynamic, supportive environment.

Requirements

• 1-2 years of hands-on experience in an IT helpdesk environment providing tier 1 customer service to end users
• Experience with a Windows-based environment
• Basic understanding of networking, VPNs, Firewalls
• Experience performing minor hardware repairs and upgrades
• Strong attention to detail
• Strong organizational skills

Nice To Haves

• CompTIA A+ preferred
• Experience with Microsoft 365 preferred
• Audio/Visual Experience is a plus

Responsibilities

• Supporting day-to-day IT needs
• Onboarding new team members
• Ensuring our systems run smoothly
• Troubleshooting a wide range of technical issues
• Collaborating with colleagues across disciplines
• Taking ownership of solutions that keep our teams productive and connected
• Learning new technologies
• Contributing to IT initiatives
• Growing your skills in a dynamic, supportive environment

Benefits

• A collaborative, inclusive culture that supports your growth and advancement
• A flexible hybrid schedule: 3 days in the office and 2 days remotely
• 8 paid holidays
• 16 days of PTO accrual annually
• Competitive salary
• Excellent benefits
• Transportation perks
• Projects that truly improve lives through safe, inclusive design rooted in ethics, empathy, and equity
• Employee-ownership

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed