Sales Ops Coordinator - 3343046

IQVIA•St. Louis, MO

1d•$66,000 - $68,000

About The Position

IQVIA, in partnership with Boston Scientific – Interventional Oncology, is hiring a highly organized and detail-oriented Marketing Support Specialist. The role works both independently and as part of a team, interacting with customers daily and providing prompt, professional communication. It builds relationships with customers, client and BSCI legal counsel, the marketing team, and leadership. The position manages the Business Associate Agreement (BAA) process, supports field teams and customers, and helps ensure compliance, accurate documentation, and continual process improvement.

Requirements

Four-year degree from an accredited college or university.
Proven record of excellent and timely customer service.
Highly organized, with significant attention to detail.
Ability to manage multiple projects and competing priorities successfully and accurately.
Strong organizational, communication, and project-management skills.
Proven expertise in Microsoft Office, particularly Excel, PowerPoint, and Word, and in Salesforce.
Excellence in Health Care Professional (HCP) relationship management.

Nice To Haves

One to two years of industry experience in medical device, pharmaceutical, or biotech sectors is preferred.

Responsibilities

Plan, initiate, and facilitate Business Associate Agreements, serving as the customer-facing liaison among Client Legal Counsel, BSCI Legal Counsel, and the Marketing team.
Track agreement progress with client and BSCI legal counsel and other key stakeholders.
Follow up to help agreements move through review and approval in a timely manner and according to required steps.
Manage and track the status of BAAs and communicate finalized, signed agreements.
Identify, communicate, and document issues or gaps across agreements.
Adhere to applicable compliance regulations.
Create, maintain, and recommend enhancements to policies and procedures affecting the BAA process and customer collaboration.
Track, analyze, and interpret BAA process metrics to identify trends and opportunities for continuous improvement.
Provide troubleshooting support to field teams and customers and support virtual training initiatives.
Create how-to documents and work instructions for internal and external processes.
Coordinate with Health Care Professionals and customer legal counsel to ensure timely submission of requests following feedback, in alignment with compliance and transparency requirements.
Partner with Legal, Compliance, Customer Service, and Marketing stakeholders to support consistent processes and accurate documentation across projects.