Marketing Support Specialist

Kaseya Careers•Franklin, TN

1d•Onsite

About The Position

The Marketing Support Specialist will train MSP partners on how to successfully execute marketing strategies as defined in our Marketing Blueprint. You will be the sales and marketing point of contact working directly with employees at each MSP to lead training in the effective execution of our proven marketing strategy. This role is critical to ensure satisfaction and retention across thousands of MSPs.

Requirements

Bachelor’s degree in marketing (4 year)
Experience managing client relationships with customers/ partners.
Proven track record of coaching and influencing clients/partners to leverage recommendations to achieve goals.
Strong business acumen and desire to understand how businesses operate within a larger ecosystem.
An ability to adapt in a quickly changing environment with changing priorities.
Strong organizational, project management and problem-solving skills
Excellent communication both written and verbal skills

Responsibilities

Point of contact for all marketing activities, including webinars, sales strategies, Go-To-Market strategy sessions and other revenue-driving activities.
Coaching / aligning partners to a proven framework for marketing success.
Ensure client satisfaction by responding promptly to customer inquiries via phone, email and Zoom meetings.
Manage time effectively to hit daily and weekly metrics re: meaningful and insightful conversations that produce high customer sat scores.
Maintain a strong knowledge base of the entire suite of products and pricing and educate clients on the product advantages.
Exercise discretion and independent judgement in determining solutions to relationship issues with client.
Manage client escalations and coordinate internal resources to ensure timely resolution.