Marketing Support Specialist

TruStile Doors•Denver, CO

About The Position

TruStile Doors, a recognized leader in premium door manufacturing, is growing, and we’re looking for a dedicated Marketing Support Specialist to grow with us. This role plays a vital role on the marketing team by supporting our sales organization and customers. By coordinating the assembly and delivery of our samples, literature, and kits it will help deliver an optimal experience for homeowners, builders, designers and architects who influence the selection of TruStile doors for a project and drive revenue for TruStile and maintaining our premium brand in the market.

Requirements

The ability to move quickly without rushing
Fabulous time management skills
A sense of ownership and teamwork
Strong communication skills, both written and verbal
Strong bias for action, ability to dive deep, and insistence on the highest standards
An entrepreneurial spirit and are willing to participate in multiple roles at various levels, gives credit to others, always puts the company’s goals first
Obsessive nature with the need for continuous improvement.
The ability to act with a bias towards hands-on involvement
Excellent troubleshooting, root cause analysis, and problem-solving skills
An attitude focused on customers and an ability to empathize with what they experience
Must work well within a diverse workplace, handle challenges that arise with respect

Responsibilities

Maintain high levels of customer satisfaction by providing timely and accurate responses to communications
Identify trends related to customer orders and provide regular feedback to management as needed
Participate in additional projects within the support team or cross-functionally as needed to include custom sales kits and product launches
Handle, label and ship orders from the Shopify sample site
Handle, label and ship of job-related orders from manufacturing
Ship Shopify orders in the same order they enter the system
Monthly inventory of physical marketing items
Order all custom and stock corner samples using our proprietary ordering platform, all custom and stock jamb samples using our proprietary ordering platform, and all materials for glass kit production with purchasing and our outside vendor
Manage appropriate levels of stock corner and jamb sample inventory including prep, sanding, labeling
Keep track of samples kits – stain, glass, hinge, leather and metal as well as stains, veneers, hinges, glass & resin
Ensure stock of corner sample racks, door display racks and rolling cases, plus literature inventory with assistance from marketing and the print vendor
Manage shipping boxes, bubble wrap and other shipping related materials