Marketing Specialist II - Acquisition

Copper State Credit Union • Phoenix, AZ

13d • Onsite

About The Position

This role is responsible for attracting prospective members across Copper State CU’s markets and driving sustainable member growth through strategic, data-driven marketing campaigns. The Marketing Specialist II - Member Acquisition, leads the planning, execution, and optimization of member acquisition campaigns that promote the credit union’s value proposition, focusing on full-service relationships, consumer lending, and real estate lending. This position plays a key role in driving membership and product conversions in branch, digitally and over the phone.

Requirements

• 2+ years of progressive credit union marketing experience with a strong focus on member or customer acquisition, performance marketing, or growth marketing required.
• Requires 4 years of college, or equivalent education and work experience.
• Proven experience developing and executing multi-channel acquisition campaigns that drive measurable results.
• Strong analytical and problem-solving skills with the ability to interpret data and translate insights into actionable recommendations.
• Demonstrated project management skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Professional interpersonal and communication skills with the ability to collaborate across departments and present strategies and results effectively.
• Ability to exercise sound judgment, make timely decisions, and work within established policies and procedures.
• Knowledge of credit union products and services required.
• Proficiency in PC applications including Word, Excel, Outlook, and PowerPoint required.

Nice To Haves

• Experience with marketing automation platforms, CRM systems, paid digital advertising, and web optimization tools preferred.
• Experience with digital analytics and reporting tools preferred.
• Bilingual in English and Spanish is a plus.

Responsibilities

• Plan, develop, and execute integrated marketing campaigns designed to acquire new members, both consumer and business.
• Coordinate media planning and buying across traditional and digital channels in partnership with the Marketing team to maximize reach and ROI.
• Promote, fulfill and report on member referral program bonuses as it relates to our member acquisition strategy.
• Develop and refine target audiences, segmentation strategies, and messaging based on member data, market insights, geographic considerations, and campaign performance.
• Leverage marketing automation, CRM, and digital platforms to build, deploy, and optimize acquisition campaigns across email, paid digital, web pages, and lead capture tools.
• Cross-functional collaboration with marketing, lending, and branch teams to support growth initiatives.
• Ensure all acquisition campaigns and materials align with Copper State Credit Union brand standards and comply with regulatory, compliance, and disclosure requirements.
• Curate and execute a social media content plan that reflects the brand voice and optimizes social performance by increasing follower count and engagement rates.
• Create and publish content which includes but is not limited to: static posts, events, reels, giveaways, stories, live events and financial education-related posts on Instagram, TikTok, Facebook, X, LinkedIn and YouTube.
• Monitor and analyze acquisition performance metrics including new accounts, funded accounts, conversion rates, cost per acquisition, referral retention and return on investment; provide insights and recommendations to improve results.
• Monitor and analyze social media performance metrics including follower growth, engagement rate, views, penetration across channels, and audience; adjust social media outreach to improve results.
• Manage multiple initiatives simultaneously, ensuring projects are delivered on time, within scope, and aligned with budget guidelines.
• Keep all credit union member and employee related business in strictest confidence.
• Maintain a thorough understanding of Credit Union Policies and perform duties in compliance with all policies, laws and regulations which apply to position.
• Understand and be accountable for executing all job functions in a way that is consistent with all requirements of BSA, OFAC and the USA Patriot Act/Customer Identification Act (CIP).
• Advise management of unusual events or circumstances that pertain to the Credit Union, either problems that need to be addressed or opportunities for improvement.
• Perform other duties, as assigned.

Benefits

• Employee bonus referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree