Marketing Services Rep

Author Solutions•Bloomington, IN

About The Position

At Author Solutions, the Marketing Services Rep supports marketing department efforts by writing marketing communications and executing project details needed to launch and maintain marketing initiatives. Copywriting and editing are central to the role, which provides marketing collateral for several self-publishing imprints. The position primarily serves the marketing department and interfaces with internal departments and business partners. The role researches and writes customer promotional emails, campaign copy, landing page content, sales emails, and other marketing materials. It also researches author stories and products, fact-checks claims, maintains web content and data files, and follows SEO, style-guide, legal, and internal review requirements. The position includes quality assurance, proofreading, customer service, teamwork, and professional conduct responsibilities. The role requires a high school diploma and at least two years of experience. A community college or university degree is preferred. The stated core schedule is 8:00 a.m. to 5:00 p.m., with frequent flexibility in start and end times; additional hours or overtime may be required depending on the position and business needs. The position may require lifting and carrying mail bins or boxes weighing approximately 20–30 pounds down stairs.

Requirements

High school diploma required.
At least two years of experience required.
Superior knowledge of Microsoft Word, Excel, PowerPoint, Outlook email, and internet use.
Typing speed of 50 words per minute.
Sufficient manual and digital dexterity to use a computer keyboard, mouse, monitor, and phone keypad.
Ability to lift mail bins or boxes weighing approximately 20–30 pounds and carry them down stairs.
Ability to work the 8:00 a.m.–5:00 p.m. core schedule, with flexibility in start and end times.
Additional hours and/or overtime may be required depending on the position and business needs.
Ability to handle highly confidential company and customer information.
Strong written and oral communication, accuracy, organization, customer service, adaptability, accountability, teamwork, and ability to meet deadlines.

Nice To Haves

Community college or university degree.
Experience with Exact Target, Salesforce, HTML, and Ektron.

Responsibilities

Research and write content for monthly customer promotional emails.
Write copy for selling tools, including event flyers and landing page downloads.
Write copy for email marketing campaigns and landing pages for dedicated emails sent to partners’ email lists.
Create standardized sales emails as needed.
Edit informational emails for production and finance departments.
Review and format copy using a checklist and style guide while following internal review processes.
Proofread and edit regularly with team members.
Research author stories for email campaigns.
Examine products in use to understand and promote their features to customers, maintaining strong product knowledge.
Fact-check claims and maintain an interest in email and print marketing best practices.
Create web content for monthly promotions with consideration of SEO best practices.
Maintain accurate information in data files and consider legal requirements for copy, including trademark symbols, country of origin, and material construction.
Meet workflow needs, follow established processes, and participate in process reviews and improvement.
Complete assigned duties based on daily business needs and individual skills; produce a high volume of quality work and adapt to pressure and tight deadlines.
Complete quality assurance checks and perform work accurately.
Provide courteous, helpful, solution-oriented customer service to external and internal customers; communicate clearly and respond promptly and accurately.
Collaborate with colleagues and volunteer to assist others with workflow needs.
Follow employee manuals, guidelines, policies, and procedures; protect confidential information and contribute to a positive, productive work environment.
Attend required and relevant meetings, in-services, and internal educational opportunities; maintain attendance and punctuality.
Answer incoming calls and forward them to the appropriate area.
Use computers, office systems, and machines; perform keyboarding accurately and multitask.
Perform other duties as assigned.
Prioritize primary duties and complete them daily, meeting required timelines and complying with business needs, company policies, and legal and regulatory requirements.
Interact with the executive and leadership team, employees, managers, authors, and potentially the Customer Service department.
Distribute email, mail, and faxes; access other email inboxes for general inquiries; handle checks and cash when necessary.