Marketing & Sales Operations Representative

Caterpillar•Indianapolis, IN

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Our Americas Distribution Services Division (ADSD) provides governance and administration of Cat® dealers across the U.S., Canada, and Latin America. As the Marketing & Sales Operations Representative , you will be an expert on marketing and sales initiatives and dealer marketing and sales operational excellence to support the Central U.S. District. Additional Info : Location: Indianapolis, IN (United States) Required Travel: Up to 50 (Domestic) Relocation Assistance Offered: Yes (Domestic) US Work Authorization Sponsorship Offered: None

Requirements

Customer Focus : Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Decision Making and Critical Thinking : Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Effective Communications : Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Relationship Management : Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Nice To Haves

Experience working with dealers

Responsibilities

Enable Services Revenue growth by supporting district teams in deploying lead management, digital marketing, sales effectiveness
Develop deep expertise to advise districts and dealers on process improvement on areas such as customer management, retail transformation, customer onboarding.
Measure dealer performance and support districts on developing improvement action plans and gap resolution initiatives to support Marketing and Sales Operational Excellence
Actively support districts by resolving problems regarding business plan execution, operational improvement and achievement of targets